Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.5
652 reviews
5 stars
227
4 stars
152
3 stars
104
2 stars
55
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and poor customer service experiences.
Food Quality
Many reviews highlighted cold, poorly prepared food, with specific complaints about items being overcooked or missing.
Extra Charges
Customers expressed frustration over additional charges for condiments like fry sauce, which they felt should be included with meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of hygiene among staff.
Declining Experience
Long-time customers noted a significant decline in service and food quality compared to previous visits.
- ABAverie Lynn Bybee5 days ago5.0RONNIE He’s a chill guy. Super great customer service. We are complete strangers but he made our whole group laugh so hard our entire time we were there. RONNIE DESERVES A RAISE!!!!!
- ASAdmiral SoloNov 9, 20253.0Food is exactly what you expected to get. We all enjoyed our meals. The place was clean and bright. Issue was that they screwed our order up three times resulting in one person not being feed. Easy fix but opted out of it. Side note, this DQ location has in Burley as no bathroom! There are two blue porta potties outside to use. They said the bathrooms were down but the potties outside to have been there awhile based on the weeds growing around them.
- WWWinchesterOct 11, 20252.0Service seriously sucks here, I'd rather go to Rupert or Twin Falls. It takes 10 minutes to even get someone to acknowledge you...another 10 to 15 minutes just to get ice cream, while a bunch of kids are talking crap to each other and the manager is in on it laughing. Nope done here!
- ESEvelyn StarrOct 4, 20252.0Food was cold, restaurant snuck extra charges for fry sauce into order and when we asked for clarity, their manager was rude and condescending, 1st explaining that the decision was his to charge for fry sauce because he is focused on the store's financial performance. We pointed out that he was the only Dairy Queen in the valley that charges for fry sauce and recommended that he either lists such charges on the menu or at least had his order takers inform customers about the charges and he stated that he feels it's the customers duty to ask if their being charged for condiments. There's a lot of fast food options for us when visiting Burley and I don't believe we'll be choosing this restaurant again anytime soon...
- GHGriffin HeathSep 1, 20251.0I’m not happy writing this review but the reality is I’m sitting in the store now with young kids being obnoxious and unprofessional. Literally telling people they “don’t care” about products and yelling about personal stuff back and forth. My wife was craving DQ, hoping the food is better than the employees complaining that they’re making our food. I think it’s an honorable mention that the owner has been made aware that I’m not in this boat alone. So many of the reviews are stating exactly what I stated. They’ve got a copy and paste response “I’m sorry for your experience and we hope you’ll give us another chance.” Well… the only reason I would is if my wife wants DQ. The business is operating very poorly and I hope it gets turned around for the benefit of its many unhappy customers. After receiving my food, I’m even more disappointed than I was when in the store. Extremely sad.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Burley, ID?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Wednesday and Sunday, and stays open until 11:00 PM from Thursday through Saturday.
Does Dairy Queen Grill & Chill provide family-friendly services?
Yes, it is family-friendly with booster seats, high chairs, wheelchair accessibility, restrooms, seating, drive-thru, and is good for kids.
Can I order food ahead using an app or online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Is there a drive-thru available at the Dairy Queen Grill & Chill location in Burley?
Yes, the location features a drive-thru service for convenient ordering.
Where is Dairy Queen Grill & Chill located in Burley, Idaho?
It is located at 2200 S Overland Ave, Burley, ID 83318-2930, USA.
Are there other food establishments near Dairy Queen Grill & Chill where I can dine?
Yes, nearby is Subway, a sandwich shop and fast-food restaurant, as well as Domino's Pizza and Burnt Lemon Grill, a burger restaurant, providing variety for dining options.
What nearby stores can I visit for mobile phone needs near Dairy Queen Grill & Chill?
Near Dairy Queen Grill & Chill, you can find the AT&T Store, Metro by T-Mobile, Verizon, GoWireless Verizon Premium Retailer, Kiosk Wireless, and Victra — Verizon Authorized Retailer for mobile phone accessories and services.
Are there local services near Dairy Queen Grill & Chill where I can get household or cleaning assistance?
Yes, nearby services include Here and There Laundry Service, Simon's Janitorial, and PCS Wash & Go Laundromat for laundry and cleaning needs.
Can I find entertainment or fitness centers near Dairy Queen Grill & Chill?
Yes, Topflight Tumbling, a gymnastics center and gym, is close by for active life and fitness activities.