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Arby's

3.9
(579 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
594 N Overland Ave., Burley, ID
83318, United States

Hours

Reviews

3.9
579 reviews
5 stars
265
4 stars
136
3 stars
75
2 stars
45
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times for food.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others complained about stale or poorly prepared items.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and lack of attention.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and kitchen.

Atmosphere

The restaurant's decor received positive remarks, especially after a recent remodel, but some customers felt the atmosphere was affected by staff behavior.
  • TU
    Theresa Upshaw
    3 days ago
    4.0
    Customer service was a bit surly at first. His attitude did improve a Little
  • KJ
    Kat Jones
    Feb 19, 2026
    5.0
    Came to get a late dinner and even while the staff was cleaning the dining room the manager stopped and talked and ensured we had amazing food and a place to sit! Wendy was amazing! And all the staff and food was the best!
  • JJ
    Jeff
    Jan 27, 2026
    5.0
    So nice to eat in a place where the employees are calm and the music is low and not acid rock. Many restaurants and food places are too loud.
  • OS
    Oshianna Scales
    Dec 18, 2025
    1.0
    I just went thru the drive thru I order a deep fried turkey club and it’s literally not deep fried turkey and it’s nothing like any sandwich I have ever had at arbys before. I use to work there and I use to love this sandwich but it’s really gross today and kind of ruined my whole mood. On top of that when I tried calling the store I keep getting hung up on.
  • JR
    Jenny Reed
    Nov 1, 2025
    5.0
    I stopped here on a road trip and was pleasantly surprised at how wonderfully decorated the restaurant was for Halloween. Inside and out, great effort was made to celebrate the season. This was a fun surprise on a long Halloween drive. My order was promptly prepared, and service was polite. I was saddened that my favorite menu item is no longer available, but a staff person made some alternate suggestions. Overall, a great experience!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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