Wendy's

3.8
815 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8600 W. Overland Rd, Boise, ID
83709, United States

Hours

Reviews

3.8
815 reviews
5 stars
373
4 stars
187
3 stars
91
2 stars
46
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including incorrect orders and rude staff.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold, burnt, or improperly prepared items.

Kiosk Experience

The use of kiosks for ordering was criticized, with some customers preferring human interaction.

Cleanliness

The establishment was noted for being clean, although some reviews mentioned unclean tables and floors.

Speed of Service

While some customers praised quick service, others experienced long wait times, especially during busy hours.
  • DK
    david Kautz
    Nov 17, 2025
    1.0
    Apparently breakfast ends whenever they decide it ends. It doesn't end at 10:30 like everywhere else. I like this Wendy's because it's close to my house but I'm going to go somewhere else for breakfast I guess.
  • CT
    Casey Todd
    Nov 11, 2025
    2.0
    I'm not entirely sure what to think here. Seems everytime I come to this specific location, the waits are long and the workers walk around seemingly confused. They don't really address anyone. Other locations seem fine its just this once spot. I didnt even order anything. I left.
  • TW
    Trevor Warren
    Nov 5, 2025
    5.0
    It was Wendy's. Enough said.
  • JF
    Jason Fields
    Oct 14, 2025
    3.0
    I'm rating as DoorDasher not a customer. My order was ready when I arrived so I can't complain about that. My complaint is that the lobby is full flat screen kiosks. No human experience. As a customer and a consumer I will never visit this establishment as long as that is the business model. Full stop. Never under any circumstance. I'm not ok with the new normal. Plenty of fast food restaurants don't subscribe to this new business model such as: In and Out, Chick fil A, Arctic Circle etc. These fast food establishments don't sacrifice customer service for efficiency and profit and the lines to get into them are so long that cities and countries often refuse permits for new restaurants. It's not surprising that there are many fast food chains struggling to stay in business. It's not that hard.
  • EC
    Erik Cline
    Oct 9, 2025
    5.0
    Freaky fast.

Frequently Asked Questions About Wendy's

Is West Overland Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.