Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences varied widely, with some praising friendly staff while others reported rude or unprofessional behavior, particularly from management.
Order Accuracy
Many customers expressed frustration with incorrect orders, missing items, and poor handling of online and drive-thru orders.
Food Quality
Feedback on food quality was mixed, with some enjoying the meals while others complained about cold, overcooked, or unsatisfactory food.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but there were also reports of unsanitary conditions and poor maintenance.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received, leading to dissatisfaction.
KM
Katharine Mooney
2 days ago
1.0
The country music was so annoying and annoyingly loud and sexist. Pretty insulting and stupid. If you're going to charge $7 for a chili and a small coke, at least portion out more than a tablespoon of cheese. This place is also dirty.
SR
Sarafina Rodriguez
3 days ago
2.0
I love Wendy’s but every time my family goes through the drive through they screw up our order. My husband just got home with biggie bags and none of them have sauces that we asked for. This happens all the time. The food is good and the employees seem nice enough, but I think they have only gotten our order right once in 2 years.
BB
Baron Buckingham
4 days ago
3.0
Wendy's Hot and Juicy Burgers. Established in Columbus, OH in 1969. They are seventh to be reviewed out of 14. Criteria will be the same. Signature double burger, large fry, and strawberry milkshake.
2.75 Staff diversity, cleanliness and business.
3.0 Cashier accuracy and friendliness.
3.0 Timeless (3 min).
3.0 Price ($15).
3.0 Presentation.
2.5 Dining room.
2.25 Fries.
2.5 Dave's Double w/Cheese burger.
2.0 Shake.
2.5 condiments.
2.65 Average.
Staff was diverse, had fairly clean uniforms and kept mostly busy.
Although there was no cashier at the counter, I was quickly helped by the drive thru Cashier, who was friendly and accurate.
Food came out really Fast.
Fries were not Hot, as they were scooped out of the fry bin. Lightly salted. Many short pieces. But good potato flavor.
Dave's Double w/ cheese, was made to order. Perfectly assembled, hot and fresh. However the beef patties had no flavor whatsoever. Almost tasted fake. Where's the beef...flavor?
The Frosty was very thick as they are famous for. But this review required a drinkable shake. Lacking real dairy taste, mixed with syrup.
The dining room had many dirty tables, floor was clean and clear of any debris and trash cans and enclosures were fairly clean.
The condiments were limited to Catsup only dispensers. Very well organized, but the counter needed cleaning. Little waste.
This location lacks cleanliness standards. They rely on the customers to order their food via touch screen stations. These station screens were all filthy from other customers fingerprints.
Wendy's has apparently learned nothing from the COVID period.
In the 1980's Wendy's was my go to fast burger choice. I loved the Big Classic burgers with their fresh Kaiser buns. Which they no longer have. I hope they can improve. Ultimately it falls to the franchise owner to make it happen.
TL
TJ lewis
Feb 19, 2026
5.0
Awesome 😎
ZW
Zachary Wishington
Feb 9, 2026
5.0
Food was hot, staff was friendly, store was clean.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's location on 3680 State Street in Boise currently open?
Yes, the Wendy's on 3680 State Street in Boise is open every day from 8:00 AM to midnight, including weekends.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open daily from 8:00 AM to 12:00 AM at the Boise, ID Wendy's on State Street.
Does this Wendy's serve breakfast?
Yes, this location in Boise serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store for quick and convenient service.
What payment methods are accepted at the Wendy's on State Street in Boise?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact this Wendy's location with questions or feedback?
You can call the location directly at (208) 344-8284 or visit their Contact page online. Live Chat and a customer satisfaction survey are also available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website, mobile app, and in-restaurant nutrition posters.
What nearby businesses can I visit around this Wendy's location?
Nearby you can find Starbucks coffee shops, Albertsons grocery store and pharmacy, and Idaho Pawn & Gold for shopping and services.
Are there any nearby automotive services close to Wendy's on State Street?
Yes, Jiffy Lube, an oil change and automotive repair station, is located nearby for convenient vehicle maintenance.
What entertainment options are near Wendy's on State Street in Boise?
Redbox kiosks are nearby, offering music, DVD rentals, and video/game rentals for entertainment before or after your meal.
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