Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Boise Subway® Restaurant at 10414 West Overland Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.4
176 reviews
5 stars
69
4 stars
28
3 stars
21
2 stars
12
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being rude, unresponsive, or inattentive, leading to a negative dining experience.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, both for in-store and online purchases, causing frustration among customers.
Cleanliness
Several customers noted that the store was dirty and unsanitary, with complaints about the cleanliness of the food preparation area and dining space.
Food Quality
While some customers praised the freshness of the sandwiches, others reported stale bread and inadequate portion sizes, leading to dissatisfaction.
Staff Training
There were multiple mentions of inexperienced staff and a lack of proper training, resulting in slow service and mistakes in sandwich preparation.
- ACAlayna CannadySep 25, 20251.0I went to this subway at 3pm and the two guys working there basically ignored us, couldn't answer simple questions, when we placed our order the smaller guy left and sat down on the side walk, the bigger one had an attitude and acted like he shouldn't have to make our sandwiches, wasn't listening when we placed our orders, he reached into his pocket and pulled out his phone with gloves on and went back to making the sandwich with the same gloves, then he disappeared into the back when the phone rang but he didn't answer the phone and never came back, and the app still doesn't work so we couldn't place a mobile order either.
- DTDenise TschidaSep 24, 20251.0Worst customer service I have ever experienced at a Subway. The young man who waited on us was mad at his co-worker who seemed to be on his break. He treated us like we were bothering him by being there. Barely spoke to us and was rude. I will never buy a sandwich from this location again.
- AHArleigh HaightSep 15, 20255.0The man who made my sandwich was so kind, very great at customer service. Thank you
- TTThomas TennantJul 30, 20253.0Poor management came in to get a which on my lunch break and the kids got 15 online orders and 5 people in his lobby. There's no way for him to keep up with the demand. Had to skip lunch and go back to work after wasting 30 minutes of my time standing in the store hoping another employee would show up to help with the volume of work!
- SBsandy beachJul 30, 20251.0Slow service; 2 employees....very slow in preparing orders. Out of olives; diet Pepsi out...toasted sandwich got cold while employees prepared other orders aftervmine. 20 minutes to get Luke warm sandwisch with our out all toppings or dite drink to go with deal of the day. Staff needs training; owner needs to be around and actually work, AVOID THIS SUBWAY!!
Frequently Asked Questions About Subway
Where is the Subway restaurant located in Boise?
Subway is located at 10414 West Overland Rd., Five Mile Plaza Shopping Center, Ada, Boise, ID 83709.
What are the operating hours of the Subway at Five Mile Plaza Shopping Center?
The Subway is open daily from 8:00 AM to 9:00 PM.
Does this Subway location offer delivery and in-store pickup options?
Yes, this Subway offers both in-store pickup and delivery services.
Can I dine inside the Subway at 10414 West Overland Rd.?
Yes, the restaurant serves dine-in customers.
Does this Subway provide catering services for events?
Yes, the Subway offers catering services to help with your event needs.
What meals are served at this Subway location?
They serve breakfast, lunch, and dinner.
Where can I view the menu for this Subway and place an order online?
You can view the menu and order online at https://subway.com/en-us/restaurant/53097-0/menu/
What nearby places can I visit around Subway at Five Mile Plaza Shopping Center?
Nearby places include Poetic Tiger Gallery, Cotton Law, and Sky Nails and Spa, which offer art, legal services, and beauty treatments respectively, making it convenient to combine your Subway visit with these services.
Are there any health food or specialty food stores near the Subway at Five Mile Plaza?
Yes, Fat Daddy's Foods, a health food and barbecue restaurant, is nearby if you'd like to explore more food options.
Is there a post office nearby the Subway at Five Mile Plaza for mailing or shipping needs?
Yes, Covewood Mail Boxes and the UPS Store #1626 are nearby, convenient for mailing and shipping services.