Subway

3.8
240 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Boise Subway® Restaurant at 7373 W. Franklin Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
7373 W. Franklin Rd., Boise, ID
83709, United States

Hours

Reviews

3.8
240 reviews
5 stars
116
4 stars
49
3 stars
25
2 stars
6
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.

Food Quality

Food quality is inconsistent, with reports of incorrect orders, insufficient ingredients, and issues with freshness.

Cleanliness

Cleanliness of the establishment is noted positively by some customers, while others report unsanitary conditions and lack of proper food handling practices.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect sandwich preparations.

Atmosphere

The atmosphere is described as typical for a Subway in a gas station, with some customers noting a lack of seating and a generally uninviting environment.
  • SR
    Sydnie Robin
    Nov 4, 2025
    1.0
    Birdie was very rude and unprofessional she even commented about other customers in a very ill manner I do not recommend going here
  • SB
    Sarah B
    Oct 19, 2025
    1.0
    I ordered a wrap and got a 6 inch sub on flatbread that had barely anything in it. When we called to complain they said they'd remake it, but when we got there they told me it was right and that they're the same thing just folded differently so they wouldn't remake it. But if that's the case, why does a wrap cost so much more?
  • JG
    Jailene Gonzalez
    Oct 3, 2025
    1.0
    Placed an order and mind you this is not the first time. There was no lettuce or green peppers i called talk to 'birdie' informed her my sandwich was wrong. She said word for word' it was placed during lunch rush' what can i do? I informed her i would like a refund im not driving all the way nack she said she was going to check with the person who made it & came back and pretty much called me a liar , saying that the person who made it , said they made it correctly. Told her i could send her a picture. She said she had to talk to the owners, if she is the store subway manager why cant you refund me . Never again will i order from here so here is the picture of my order and how i informed her there isno lettuce, green peppers, or onions.
  • CC
    Cainna Conrad
    Sep 28, 2025
    5.0
    Had SUCH a lovely experience this eve around 9:15pm when I went in for some sammies. The human who was working was welcoming, accommodating, and friendly! Thank you so much!
  • VW
    Vickie Whitmore
    Sep 24, 2025
    5.0
    Live their sandwiches

Frequently Asked Questions About Subway

What are the operating hours for Subway at 7373 W. Franklin Rd., Boise?

Subway is open Monday to Friday from 7:00 AM to 10:00 PM, Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 10:00 PM. It is closed on December 25th.

Does Subway at this location offer delivery service?

Yes, Subway offers delivery service at this location.