Subway

3.9
272 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Boise Subway® Restaurant at 5024 W. Emerald Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5024 W. Emerald Street, Boise, ID
83706, United States

Hours

Reviews

3.9
272 reviews
5 stars
136
4 stars
59
3 stars
28
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior from some employees.

Food Quality

Many customers expressed dissatisfaction with the quality and freshness of the food, particularly regarding portion sizes and the condition of ingredients.

Cleanliness

Several reviews highlighted issues with cleanliness in the store, including dirty food containers and a neglected dining area.

Operational Issues

Customers reported problems with the store's hours, including being closed unexpectedly and slow service due to understaffing.

Pricing Concerns

There were complaints about high prices relative to the quality and portion sizes of the food, with some customers feeling that better value could be found elsewhere.
  • HC
    Helen Elizabeth Carnie
    Dec 13, 2025
    2.0
    I ordered one meal and a cold cut with extra dressing. The lady working didn’t believe that I had a small soda even though she stated we had a meal, she made me show her a receipt. Hahaha The lack of meat is laughable and there was more dressing than lettuce or meat, a could have filled a potion cup and then some with the dressing that spilled out onto the paper by the time I was done. That was the worsts sandwich I have ever had in my life (my husband agreed) and that is absolutely the last time o order subway. I used to live subway, but will not eat here ever again.
  • SF
    Starfire Flow
    Nov 18, 2025
    1.0
    Stingy with the veggies. I'm done with all subways. Literally any sandwich shop is better and fresher
  • SS
    Starleo Stace
    Nov 9, 2025
    1.0
    customer service is lacking the ladies were very rude no smiles the girl in the back sounded like she was throwing and slamming things i got attitude from both of them i think that no matter how much they might hate their job they should still give their best
  • GH
    Gary Harmon
    Nov 7, 2025
    1.0
    This place is slow they can't do two things at once. I would never use them at all .
  • DR
    Doyle Rolston
    Oct 31, 2025
    2.0
    Had a bowl the club. This is what I got In exchange. Horrible bowl no chicken just lettuce and that was douced in itilian

Frequently Asked Questions About Subway

Where is the Subway restaurant in Boise located?

The Subway restaurant is located at 5024 W. Emerald Street, Orchard Crossing, Ada, Boise, ID 83706, US.

What are the operating hours of Subway on weekdays?

Subway is open from 8:00 AM to 9:00 PM Monday through Thursday, and from 8:00 AM to 10:00 PM on Fridays.