Brand Certified
Smashburger
4.0(1015 reviews)
Certified by Smashburger • Mar 01, 2026
Business Details
8247 W. Franklin Rd., Boise, ID
83709, United States
Certified by Smashburger • Mar 01, 2026
(208) 319-0090
Certified by Smashburger • Mar 01, 2026
https://smashburger.com/locations/us/id/boise/8247-w-franklin-rd
Certified by Smashburger • Mar 01, 2026
About
Certified by Smashburger • Mar 01, 2026
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Smashburger • Mar 01, 2026
Hours
Certified by Smashburger • Mar 01, 2026
Reviews
4.0
1,015 reviews
5 stars
550
4 stars
184
3 stars
95
2 stars
62
1 star
124
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries for their taste and freshness, there were complaints about greasy food, cold fries, and inconsistent preparation.
Service Experience
Customer service received mixed reviews; some employees were highlighted for their friendliness and helpfulness, while others were criticized for rudeness and poor handling of orders.
Cleanliness
Several reviews pointed out issues with cleanliness in the dining area and kitchen, with some customers expressing concern over food safety practices.
Order Accuracy
Multiple customers reported issues with missing items or incorrect orders, particularly with online orders.
Pricing Concerns
Some customers felt the prices were too high for the quality and portion sizes, leading to dissatisfaction with the overall value.
- KBKatherine BenhamFeb 23, 20265.0It wasn't real busy when I ordered my food. We had coupons from the mail which brought us in. The food was ready pretty fast and tasted real good!! My only complaint would be that tiled flooring was slippery, someone might slip, fall and get hurt.
- BSBrian smithFeb 20, 20264.0Burger prepared perfectly, Rosemary Fries delicious. Service was friendly and prompt. Facility was clean and welcoming.
- PAPayne AnnalaFeb 8, 20261.0Constantly 10-20 minutes late on agreed upon pick up times . Why even offer the service. Five guys is far better in quality and service
- TTTravis TFeb 1, 20261.0Ordered the chicken strips and chicken salad both with Ranch on doordash and they sent me no sauce whatsoever! It wouldn't be so bad but its literally the 3rd or 4th time they sent me my stuff without the sauces I ordered. Definitely dont recommend ordering online they won't give you any sauces apparently 😡
- BHBeaudy HilliardJan 31, 20265.0I went here after a movie night and as soon as we walked in we were greeted by an absolute legend. Corey. He was very nice and was the only employee who would greet, sit, and serve all of the customers. The food I ordered the Colorado smash and it was phenomenal and I definitely recommend the smash fries. Overall great atmosphere great food. Corey deserves raise. Thank you smash burger!
Frequently Asked Questions About Smashburger
What type of food does Smashburger offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Where is Smashburger located in Boise?
Smashburger is located at 8247 W. Franklin Rd., Boise, ID 83709, USA in the Franklin Towne Plaza.
What are the Smashburger dining hours?
Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout, with delivery available from 10:00 AM to 9:00 PM on weekdays and Sunday, and from 11:00 AM to 9:30 PM on Friday and Saturday.
Can I order Smashburger food online or via an app?
Yes, you can order online via Smashburger's website or using their app available on the Apple App Store for convenient ordering and pre-paying.
Is Smashburger family-friendly and accessible for people with disabilities?
Yes, Smashburger welcomes families, offers a children's menu, has high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger serves beer and some alcohol but does not serve cocktails, wine, or have a bar onsite.
Are there any nearby smoothie or health food places near Smashburger?
Yes, Tree City Juice & Smoothie Cafe, a smoothie and health food restaurant, is located nearby for those interested in healthy beverages before or after visiting Smashburger.
What other restaurants are close to Smashburger at Franklin Towne Plaza?
Cafe Rio, a Tex-Mex restaurant and cafe, is located near Smashburger for those who want to enjoy Mexican cuisine in the same shopping area.
Are there related retail or service stores near Smashburger that customers might visit?
Nearby customers can visit stores like Carter's for children's clothing, AT&T stores for mobile phone needs, and the Miracle-Ear Hearing Aid Center for hearing services.
Brand Certified Facts from Smashburger
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Certified March 01, 2026Yext Knowledge Graph
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