Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and helpful staff, particularly highlighting employees like Corey, Erikson, and Tiffany for their excellent service.
Food Quality
While several reviews praised the burgers and fries for their taste, there were also complaints about inconsistency in food quality, including issues with greasiness and undercooked items.
Cleanliness
Multiple customers noted that the restaurant, including tables and restrooms, was in need of cleaning and maintenance, which detracted from their overall experience.
Pricing Concerns
Several reviews mentioned that the prices were perceived as high for the quality of food received, with some customers feeling that they did not get good value for their money.
HB
Holly Boyer
3 days ago
5.0
Super fresh! The truffle Mushroom burger is amazing!
TW
Tristan Williams
Jan 3, 2026
1.0
I had the shits after eating this I rather eat old fashion Scottys buger that actually has real ingredients
ND
Natalie Darrington
Dec 17, 2025
5.0
Corey was fast and helpful. Food and shake were fantastic!
BC
Boy C
Dec 15, 2025
5.0
Smash Burger chicken sandwich is my favorite
SL
Sean Lamb
Dec 3, 2025
5.0
Kyle, Jasmine, Liam, Jex, & Erickson are all fantastic employees who go the extra mile for me as a customer. I've ordered from them multiple times and they always make my entree to perfection. The burgers have a great flavor and the ground chicken patties are hard to beat. I highly recommend this establishment and appreciate their smiling faces and cheerful demeanor. If you want a great burger and a happy atmosphere please go here.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Where is Smashburger located in Boise?
Smashburger is located at 8247 W. Franklin Rd., Boise, ID 83709, USA in the Franklin Towne Plaza.
What are the Smashburger dining hours?
Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout, with delivery available from 10:00 AM to 9:00 PM on weekdays and Sunday, and from 11:00 AM to 9:30 PM on Friday and Saturday.
Can I order Smashburger food online or via an app?
Yes, you can order online via Smashburger's website or using their app available on the Apple App Store for convenient ordering and pre-paying.
Is Smashburger family-friendly and accessible for people with disabilities?
Yes, Smashburger welcomes families, offers a children's menu, has high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger serves beer and some alcohol but does not serve cocktails, wine, or have a bar onsite.
Are there any nearby smoothie or health food places near Smashburger?
Yes, Tree City Juice & Smoothie Cafe, a smoothie and health food restaurant, is located nearby for those interested in healthy beverages before or after visiting Smashburger.
What other restaurants are close to Smashburger at Franklin Towne Plaza?
Cafe Rio, a Tex-Mex restaurant and cafe, is located near Smashburger for those who want to enjoy Mexican cuisine in the same shopping area.
Are there related retail or service stores near Smashburger that customers might visit?
Nearby customers can visit stores like Carter's for children's clothing, AT&T stores for mobile phone needs, and the Miracle-Ear Hearing Aid Center for hearing services.