Panera Bread

4.0
699 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Boise is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8401 W Franklin Rd, Boise, ID
83709, United States

Hours

Reviews

4.0
699 reviews
5 stars
366
4 stars
152
3 stars
67
2 stars
39
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were also reports of rude service and inconsistent experiences.

Food Quality

Feedback on food quality was mixed; some customers enjoyed the salads and soups, while others found items overpriced, dry, or lacking in flavor.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with the bathrooms and some areas of the restaurant.

Value for Money

Many customers felt that the prices were high relative to the portion sizes and quality of food, leading to perceptions of being overpriced.

Atmosphere

The restaurant's environment was generally described as cozy and enjoyable, making it a good place for dining or working.
  • TR
    Tim Reed
    Dec 4, 2025
    1.0
    We ordered through the app and we waited for an hour and we get things get delayed…we have a restaurant but it’s a little frustrating it was so long without any word or heads up but whatever, we went and picked it up. When we got there, however, the girl I went to ask about the order was extremely rude and extremely disrespectful. The worst customer service we’ve ever received.
  • CC
    Corey
    Dec 3, 2025
    1.0
    Does NOT have gluten free bread at this location.
  • KM
    Karen Mowen
    Nov 15, 2025
    5.0
    Mediterranean Chicken salad was yummy!
  • GH
    GiGi Huntley
    Nov 11, 2025
    5.0
    They reeled me in with their Sips Club 🥤
  • HG
    Heidi Gibby
    Oct 18, 2025
    5.0
    Panera is absolutely amazing! After I visited for the first time, it immediately became my go-to. I'll talk about the environment later, but first let me talk about the salads. I come for the salads--I don't get anything else because salads are what I want. They have a lot of different salads, and they are masterpieces! Each salad has a variety of flavors and textures. They are healthy, filling, and enjoyable to eat. Each salad comes with a free apple or piece of baguette. If you're needing more protein or grains in your diet, they have salads with those in them. Can I just mention the environment, too? It's a super enjoyable cozy environment. It's got a lot of seating, but there's such a wide variety of types of seating that half the fun of the visit is choosing where to sit. There are round tables, rectangular tables, booths with benches, a tall counter with chairs, and comfy chairs by the fireplace with side tables. The way it's designed, it feels nice and open when you walk in. There are plenty of seats in the middle of the area, but there are also smaller walls making it easy to find a corner to sit in if you're worried about being overstimulated by seeing the entire restaurant. There are several ways to order, too, which is awesome! You can go up and talk to a person like in a normal restaurant, you can order at an electronic kiosk, or you can order from your phone on their website or app. If you come regularly and make an account on the app, you can get rewards and deals. They're pretty good too if you come fairly often. Last but not least, it never takes very long at all for my food to be ready. Overall, I've been coming nearly every week for a while, and I love it! P.S. It's sit down, but it's not awkward in the slightest coming to eat here by myself.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Boise accept reservations?

No, Panera Bread in Boise does not accept reservations.

What are the regular opening hours for Panera Bread at 8401 W Franklin Rd?

Panera Bread is open Monday through Friday from 7 AM to 9 PM, and on Saturday and Sunday from 8 AM to 9 PM.