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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Boise is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers enjoyed the food, there were several complaints about expired items, incorrect orders, and inconsistent quality.
Customer Service
The staff received praise for being friendly and helpful, but there were also reports of poor service and long wait times.
Cleanliness
Some customers noted cleanliness issues in the dining area and bathrooms, while others appreciated the clean environment.
Value for Money
Several reviews mentioned that the prices seemed high for the portion sizes and quality of food received.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
JE
Juan Espinoza
Nov 17, 2025
5.0
I started coming to this Panera Bread location 3 months ago since I moved from Northern California and I love it. The first employee I encounter at Panera Bread her name is Emily. She made me feel welcome at Panera Bread. She’s so friendly, helpful, and very professional. She has great customer service skills. Sometimes she works the drive thru or sometimes she works inside, either way she’s very helpful. I have the options to go to other coffee places here in Boise but I chose to continue to come to Panera Bread everyday because the other coffee places are not friendly. I have been to Human Bean and Dutch Bros here Boise and they are not friendly at all. I hope the Manager sees this review because Emily is the only one that makes me feel welcome at Panera Bread. I hope she gets recognition for being a wonderful employee.
CB
Cadillac Matt's Barbershop
Nov 14, 2025
4.0
Food was decent but kind of reminded me of hospital food.
DW
Daniel Wolff
Oct 23, 2025
4.0
Overall good food
GH
Grace Notary INK “GraceNotary-INK” Brenda Hill
Oct 16, 2025
5.0
Brenda at Grace Notary INK was thrilled to meet a client here for a notary service that needed a lot of detail. Thanks to the staff for helping this signing go so smoothly.
TR
Tried, here’s the review.
Oct 12, 2025
1.0
Pregnant: they served me rotten yogurt filled up with water that showed the date expired. They talk, hangout, and joke around instead of work appropriately. They don’t rotate or check dates. The water filled in the yogurt spilled all over my vehicle. They took their sweet time refunding the cash. Zero apologies. I won’t be back. So gross & negligent.
I tried to report to their other location & “they don’t know the owners, it’s just a corporation not owned by anyone in Idaho”.
Bullshitting with your coworkers will slow your food and quality as proven, Panera.
Get it together! A yogurt from two weeks ago should have never taken 10 minutes with only 1 customer in the drive thru.
What are the regular opening hours of Panera Bread in Boise?
Panera Bread in Boise is open from 7:00 AM to 9:00 PM Monday through Friday, and from 8:00 AM to 9:00 PM on weekends.
Does Panera Bread offer delivery and what are the delivery hours?
Yes, Panera Bread offers delivery from 7:00 AM to 9:00 PM Monday through Friday, and from 8:00 AM to 9:00 PM on weekends.
Can I order online or use an app to order from Panera Bread?
Yes, you can order online through Panera's website or use the Panera Bread app available on the Apple App Store to place your order.
What payment methods are accepted at Panera Bread Boise?
Panera Bread accepts American Express, Cash, Discover, MasterCard, and Visa.
Does Panera Bread in Boise have a drive-thru service?
Yes, this Panera Bread location offers a drive-thru service for your convenience.
What types of meals are served at Panera Bread Boise?
Panera Bread serves breakfast, lunch, brunch, and dinner meals.
What are some specialties or signature menu items at Panera Bread?
Panera Bread specializes in items like You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan and Specialty Breads, Flatbread Sandwiches, Soup In a Breadbowl, and Vegetarian Broth Bowls.
What nearby medical services are close to Panera Bread Boise?
Nearby medical services include several psychiatrists such as Michael Walton, MD, Nicole Fox, MD, and Amanda Williams, MD, along with dental offices like Morrell Dental and Alpine Surgical Arts.
Are there any nearby parking or transportation services close to Panera Bread Boise?
Yes, ParkBOI - 11th & Front provides parking and travel-related services near Panera Bread, helping customers easily access the location.
What nearby attractions or services can customers visit before or after dining at Panera Bread Boise?
Customers can visit Hotel 43, a nearby hotel and event venue, or explore the Boise Metro Chamber Gift Shop & Visit Boise Information Center for local gifts and travel information.