McDonald's

3.5
769 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6574 S Federal Way, Boise, ID
83716, United States

Hours

Reviews

3.5
769 reviews
5 stars
272
4 stars
168
3 stars
130
2 stars
66
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail in order preparation.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items, suggesting inconsistency in food quality.

Customer Experience

Several reviews mentioned long wait times and poor service, particularly during busy hours, contributing to overall dissatisfaction.

Management Issues

Repeated mentions of unhelpful and disrespectful management suggest a need for better training and customer service practices.
  • IM
    Israel Mudder
    Nov 13, 2025
    2.0
    Slow in the morning. Waited 18 min for a sandwich and hash browns. Sandwich was cold, cheese was not melted. Very disappointed.
  • MP
    Meghan Parker
    Nov 6, 2025
    5.0
    Tiny playground great for kids under 5. I order a light ice mocha extra chocolate and Carmel sauce and its made beautifully everytime. I love the gal in the drive through that always compliments my top each time I come through.
  • SW
    San Wen
    Oct 29, 2025
    5.0
    Staff are nice here
  • AB
    ayla bowen
    Oct 18, 2025
    1.0
    no sauce on my spicy mcchicken sandwich after poor service. what is the point of a spicy mcchicken sandwich if there’s no sauce. i’m sad and also 13 dollars poorer because of this. i’m angry after being told to REVERSE in the drive through after no one helping me at first window. angry at said first window person genuinely laughing in my face when i had to reverse back. manager V or whatever her name was is rude and i believe that she doesn’t know how to be a decent person to paying customers. i get it’s a mcdonald’s, but i’ve worked in fast food. genuinely not that hard to grab your sauce pumper and throw a little on. mad. angry. sad. mostly sad.
  • LS
    LightBulbs From Space
    Oct 18, 2025
    1.0
    Just got through the McDonald’s drive-through and the employees were extremely extremely rude, and passive aggressive. We ordered and then they told us to go to “the window” So we drove up to the first window waited for around 30 seconds and nobody came, So we decided to move up to the second window. Then the manager, I think her name is Vee, very rudely told us to reverse back to the second window. I worked at that McDonald’s in 2020 I know they could’ve easily cashed us out at the second window, but they were clearly in a bad mood and wanted to be difficult. My friend sucks at driving so reversing was risky and completely unnecessary. So we reversed back up to where I think his name is Ryan cashed us out. We weren’t going to be annoying so we just said have a good day to him, and he totally ignored us and slammed our card back into our hand. Overall, I shouldn’t have to be afraid that McDonald’s employees are going to spit in my food but I’m pretty scared to eat my McChicken now. The lady that handed us our food, I think her name is Mariah was very kind and we love and appreciate her. Do better McDonalds, it shouldn’t be that hard to be kind. UPDATE: We opened the Spicy Chicken sandwich and it had no sauce. We called the store, Vee picked up. We told her there was no sauce, extremely politely as we don’t find pleasure in being rude to McDonald employees. She didn’t say anything, she just hung up on us.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 6574 S Federal Way, Boise?

The McDonald's location at 6574 S Federal Way, Boise, is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

When does the drive-thru service operate at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday.