McDonald's

3.7
1387 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1375 South Broadway Avenue, Boise, ID
83706, United States

Hours

Reviews

3.7
1,387 reviews
5 stars
550
4 stars
310
3 stars
227
2 stars
99
1 star
201

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiences of long wait times and unresponsive staff.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked items, missing ingredients, and overall dissatisfaction with taste.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty dining areas and unsanitary conditions.

Inconsistent Experience

Customers noted a wide variance in service and food quality, with some praising specific employees while others had negative experiences.

Speed of Service

Many reviews mentioned slow service, particularly in the drive-thru, leading to frustration among customers.
  • JS
    Jessica Sheppard
    Nov 16, 2025
    5.0
    The lady who was collecting cash was pleasant and so was the gentleman hangding the food out. The chicken nuggets were not properly cooked which is a food safety issue. The fries were fresh and hot. However the oil is not good.
  • TA
    Travis Arnold
    Nov 13, 2025
    5.0
    Andrew and his team did an amazing job getting my DoorDash out and being such a kind gentleman. I’m trying to say that his team is an entire five stars for me
  • FN
    Faith Ngere
    Nov 8, 2025
    1.0
    I ordered in the app. Tried to order breakfast. It would not let me. I got there at 3:58. The person in front of me order $36 worth of food. I had checked in at 3:59. When I got to the mic it was 4:01. The person told me that they were no longer serving dinner I had to do breakfast. I told him I tried to order breakfast on the app and it would not let me. He told me he had to cancel my order anyway because I was too late. When I said can I at least get mine can I at least get my McFrappe he said it was a small right I said Yes. He was going to charge me before something they had already charged me for. When I came back to my job and attempted to call him he told me I needed he wasn't going to be able to help me if I was going to be rude. Because I'm talking to you sternly does not mean I'm being rude I said nothing rude to him I just told him he needed to cancel my order on his end. They weren't trying to cancel my order because then my order does not go towards their towards the price of food that they're getting for this hour. They have a quarter to make for every hour and he wasn't going to make his quota. I am so done with McDonald's at this point.
  • ZS
    Zain Shipley
    Nov 4, 2025
    1.0
    I first try to go in and order on two of their kiosks and when I go to complete my order it fails to accept my card, the kiosk then tells me to go to the counter to get my food payed for since their card reader is broken, two of the workers walked by multiple times just looking at me like I was an inconvenience, I then decided to try the drive through, and the same lady that was being unfriendly to me inside gave me my food at the drive through and when I checked the bag half of the food I ordered was missing
  • PR
    Patience Ricks
    Oct 22, 2025
    1.0
    Felt very rushed. When my fiancée and I went the second window, the person handling food to customers almost spilled our drinks on our car. Then rushed our food out with no questions about sauces or anything else. When we got home, my #3 was still pink in the middle barely cooked. My fiancées chicken delux, didn’t taste right. He found a hair in his sandwich and I found a blonde hair in my large fries. First window- good service. Second window needs better. We will get sick tomorrow because of this, knowing our bodies will gather either food poisoning or something else. I’m not going back to this place. Yes it might be a hit or miss, but this is one of those days that is not ok. Certainly been a waste of time and money ordering things that could have been cooked longer, and the employees hair should have been upright and probably not down.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's location in Boise is open 24 hours a day, seven days a week.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's on South Broadway Avenue offers a drive-thru that is open 24/7.