Service Speed
Many customers reported slow service, with long wait times for both drive-thru and delivery orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing ingredients, leading to customer dissatisfaction.
Food Quality
Feedback indicated a decline in food quality, with complaints about soggy sandwiches, insufficient fillings, and overall poor preparation.
Customer Service
While some customers praised friendly staff, many others experienced rude service and poor communication, particularly during order issues.
Cleanliness
Several reviews noted that the restaurant was clean, but there were also reports of hair found in food, raising concerns about hygiene.