Jimmy John's

4.0
370 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8753 W Overland Rd, Boise, ID
83709, United States

Hours

Reviews

4.0
370 reviews
5 stars
213
4 stars
62
3 stars
32
2 stars
12
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with long wait times for both drive-thru and delivery orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing ingredients, leading to customer dissatisfaction.

Food Quality

Feedback indicated a decline in food quality, with complaints about soggy sandwiches, insufficient fillings, and overall poor preparation.

Customer Service

While some customers praised friendly staff, many others experienced rude service and poor communication, particularly during order issues.

Cleanliness

Several reviews noted that the restaurant was clean, but there were also reports of hair found in food, raising concerns about hygiene.
  • TW
    Tyler Warner
    1 day ago
    5.0
    Yum
  • TD
    Tina Dunnigan
    Dec 15, 2025
    1.0
    I am so disgusted right now. I went thru the drive thru, ordered a toasted chicken bacon ranch sandwich. Got home, sat down and took a bite. Guess what? Not chicken but tuna. So gross!! The kid at the window was rude. I have had issues at this location in the past. Now I will never return.
  • CD
    Chris dean
    Nov 13, 2025
    1.0
    Slow service . Not a single customer there but me inside and out. Took a few minutes for them to even talk at the speaker. Then made probably the worst sandwich ive ever gotten from there. Half the ingredients weren't on there. It was basically a piece of turkey and break.
  • CR
    corinne redtfeldt
    Oct 24, 2025
    1.0
    This has been one of the worst experiences I’ve ever had with Jimmy John’s. I ordered my sandwich over 40 minutes ago, and when I called to ask what was going on, I was told they still haven’t found a DoorDash driver and that it could take another 30 to 40 minutes. The part that really blew my mind is that the employee straight up told me my sandwich has been sitting there the entire time, just waiting which means by the time it finally shows up, it’ll be completely soggy and disgusting. For a company that’s supposed to be “Freaky Fast,” this was anything but. It’s ridiculous and unprofessional to let food sit out that long while doing nothing to fix the situation or even offer a solution. If this is how they operate now, they need to change their slogan, because there’s nothing “freaky fast” about waiting over an hour for a soggy sandwich.
  • SH
    Shawn Van Hofwegen
    Oct 14, 2025
    3.0
    Just ordered the new Sicilian pizza sandwich the worst sandwich I have ever ordered from here. Too much seasoning and the cheese was very chewy. I would not order again and I can’t eat the majority oh it.