Customers frequently reported long wait times, incorrect orders, and poor service quality, leading to frustration.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items.
Staff Friendliness
While some customers praised the kindness of the staff, others noted a lack of professionalism and poor customer service.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions and a need for better cleanliness in the restaurant.
Inconsistent Experience
Overall, customers expressed disappointment in the inconsistency of their experiences, with some enjoying their visits while others had negative encounters.
KN
Karen Nagle
2 days ago
1.0
Move her along already
LW
Leslie Ward
Jan 5, 2026
5.0
We ate at the Dairy Queen on Apple St. in Boise on 1/5/25 @5:30 pm. The young lady that helped us at the drive through was fabulous. She was friendly, fast, and knowledgeable. I am allergic to milk and she was able to steer me toward milk free options. She even read the ingredients on the fry sauce. We will definitely be back. Thank you to the young lady!
AB
A B
Dec 29, 2025
1.0
What a disappointment, Dairy queen used to be awesome. Came to this location and not only did we have to wait for 20 minutes in the drive thru, but we asked for gravy with the chicken, and extra gravy. They did not put any gravy in the box. Went inside to get the gravy, nd they said "oh, we dont have gravy today." They couldn't tell us that in the drive thru!?!? He said it would take 15 minutes to make the gravy and acted like that was somehow the end of the world. We were there at 7:50 if you wanted to check the cameras. Refused to give me a receipt so I have no way of leaving a review.
MM
Mike
Dec 7, 2025
1.0
Food and service is completely dead here it used to be my favorite place to go but never again and the health board need to check this place out
LR
Lori Ramona
Oct 18, 2025
5.0
Felt like I was in a episode of stranger stranger things. Fun times. Foods so so
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Boise?
Dairy Queen Grill & Chill in Boise is open Monday to Wednesday from 10:30 AM to 9:00 PM, and Thursday to Sunday from 10:30 AM to 9:30 PM.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, Dairy Queen Grill & Chill offers family-friendly amenities including booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for convenient ordering and pickup.
How can I place an order from Dairy Queen Grill & Chill for pickup?
You can place your pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/40393/.
Are there any mobile apps or deals available for Dairy Queen Grill & Chill customers?
Yes, you can download the Dairy Queen app for exclusive deals and mobile ordering and rewards.
What is the address and contact phone number for Dairy Queen Grill & Chill in Boise?
Dairy Queen Grill & Chill is located at 550 E Boise Ave, Boise, ID 83706-5116. You can contact them at +1 208-433-0985.
What nearby restaurants can I visit before or after my meal at Dairy Queen Grill & Chill?
Nearby, you can visit Siam Thai Restaurant and Thai Bistro for Thai cuisine, or Eastside Tavern if you prefer a bar setting.
Are there any nearby services for pet care near Dairy Queen Grill & Chill?
Yes, nearby pet care services include Dirty Paws pet groomer and Eastgate Pet Clinic veterinarian services.
What are some local recreational or sports facilities near Dairy Queen Grill & Chill?
Timberline Track and Field sports club and gym, as well as Yong-In Master Lee's Taekwondo gym, are close to Dairy Queen Grill & Chill for sports and fitness activities.