Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, especially in the drive-thru.
Food Quality
While many customers enjoyed the food, there were consistent complaints about cold items, incorrect orders, and poor preparation.
Employee Attitude
Customer experiences with staff varied widely; some praised friendly service, while others reported rudeness and lack of engagement.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a need for better attention to detail.
Overall Experience
Despite some positive experiences, many customers expressed disappointment with the overall service and quality, suggesting a decline in standards.