Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
2.8
190 reviews
5 stars
53
4 stars
23
3 stars
24
2 stars
18
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude employees, incorrect orders, and long wait times.
Food Quality
Many reviews mentioned issues with food quality, such as cold or poorly prepared items, and inconsistent freshness.
Cleanliness
The restaurant was often described as dirty, with reports of flies, unclean tables, and unsanitary conditions.
Staffing Issues
Several customers noted that the location appeared understaffed, leading to slow service and mistakes with orders.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and occasional good food quality.
- HDHenry Deaver3 days ago1.0Take forever
- RMRobert MichaelsNov 13, 20251.0Ice cream machine was broken. Fries took 10 minutes.
- KHKym Den HartogNov 11, 20251.0I hate to describe poor service in this industry. You never know the “why” behind it. Are they short-staffed? Is it hard to find help? Is the management poor? Do people just not care? But I will in this case because someone has to. I dread visiting this location in Winterset. Even using the mobile app for efficiency does nothing to speed things up. When I arrive my order is never ready and it’s always missing items. The staffing seems lean. One morning 1 gal was the only employee there. She was doing her best and still lashed out at me when I tried to give her encouragement. This morning the young man handed me my oatmeal through the window without it being placed in a bag and said thank you as if our transaction was complete. No bag, no spoon, no apples, cranberries or raisins. Just a bowl of oatmeal. When I asked for these items, he got them one by one. He brought the apples, but not the rest which I had to ask for again. Then he brought the cranberries and raisins. I again had to ask for a spoon, a bag and the napkins. After 5-6 trips for each item individually I was at a loss. Whoever owns this location needs to anonymously visit. You have no idea what is occurring at this place. At all.
- RDRachel DarrOct 27, 20251.0I have called multiple times today and no one answers. I specifically requested my children's meals be prepared a certain way due to severe allergies and yet even though it was repeated back and on the receipt it was still prepared incorrectly. Thankfully I learned to check their food before they touch it. Extremely disappointed.
- DHDouglas HooperOct 18, 20255.0What I usually order at McDonald's is consistently good, and my visit to this McDonald's was no exception. What was exceptional was the courteous and helpful way the staff took care of my wife and me this evening. Thank you.
Frequently Asked Questions About McDonald's
What are the regular opening hours for dine-in at McDonald's in Winterset, IA?
McDonald's in Winterset is open for dine-in from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it stays open until 1:00 AM.
During what hours is the drive-thru service available at this McDonald's?
The drive-thru is open from 5:00 AM until midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's in Winterset?
Delivery service is available from 5:00 AM to 10:30 PM daily except on Fridays and Saturdays when it extends to 11:30 PM.
Can I order McDonald's through a mobile app?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any services for families with children?
Yes, the location offers a children's menu, high chairs, and wheelchair-accessible seating and restrooms, making it family-friendly.
Is Wi-Fi available at this McDonald's location?
Yes, free Wi-Fi is available for customers.
What nearby hardware stores could I visit before or after getting food at McDonald's?
Nearby hardware stores include Breeding True Value Hardware, Ace Hardware, and True Value, which are convenient for any home improvement or gardening needs.
Are there any medical facilities near McDonald's where I could seek assistance if needed?
Yes, nearby medical facilities include Madison County Ambulance, Chiropractic 1st, Winterset Dental, and Madison County Public Health.
What other dining options are close to this McDonald's?
Nearby dining options include Pizza Hut, Hardee's, Urban Brewing Iowa, and Urban Taproom And Grill, providing a variety of cuisines and atmospheres to explore.