Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.2
1,382 reviews
5 stars
780
4 stars
357
3 stars
108
2 stars
42
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with food quality, with some praising the burgers and fries while others reported issues with cold, greasy, or undercooked items.
Customer Service
Service quality varied significantly; some customers highlighted friendly staff and quick service, while others experienced rudeness and poor management.
Pricing
Many reviews noted that the food is considered overpriced, especially given the quality and portion sizes.
Cleanliness
The restaurant was generally described as clean, but some customers pointed out issues with food preparation areas.
- AMAaron MartinsonDec 30, 20251.0Disgusting every item was wrong. Called woman who answered was very rude. We will never eat at another smashburger again also will be telling everyone we know how horrible it is.
- SPSome PersonDec 26, 20251.0I have had a terrible holiday; I have been in the hospital twice over Christmas, and we had a death in the family Christmas morning. I just wanted Smash Burger to lift my spirits. I arrived, and the cashier was on her phone and did not even greet me until she finished her text or scrolling or whatever. After, she was nice enough, but distant. My primary concern, however, was as I was waiting for my food, a gentleman came from the back, seeming nice enough, but I watched as he put his right hand, no glove, on the garbage can as he passed it. I saw his fingers on the inside of the bin. He greeted the chef, I believe placing this same hand on her back, and then he placed it on your food counter, drumming his fingers. I watched as your cashier adjusted her earring and ear with her right hand- no glove, as well- and then approach the food counter. I asked to bag my food, myself, as I did not want such touching my food. She did not reply, and I saw as she grabbed the fries with the same 'ear hand,' grabbing the outside and scraping the food with the same hand. I told your staff to keep the food, and requested my money back. I am not trying to be a problem, but these types of things should not happen with food. I hope the cleanliness standards improve.
- DCDerek CornsDec 20, 20251.0crappy employees. They think you should sit here and wait for 47 minutes for an order. we got a lot of orders, rude customer service never will come back to a Smashburger ever again. and the employees were ignoring the people in house, dining area, waiting for their food more concerned about DoorDash orders, and serving the customer.
- DWDerek WeberDec 15, 20251.0Dont order to go . Everytime you pick up your food will be cold . I throw it away . Not eating that . Buns are demolished by the too much sauce they add
- PSPaul StrennenDec 12, 20251.0Food was delivered poorly food was made poorly food was very cold. Fries were greasy like I’ve never seen before. You could literally squeeze grease out of them disgusting terrible. Customer service from the manager Alicia on 22nd St., West Des Moines garbage garbage garbage would never go back in 1 million years for this overpriced grease bucket, trash of food
Frequently Asked Questions About Smashburger
What kind of food does Smashburger serve?
Smashburger offers smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger in West Des Moines?
Smashburger is open daily from 11:00 AM to 10:00 PM for dine-in and from 11:30 AM to 9:30 PM for delivery.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger provides delivery and takeout services, and you can order through their website or app.
Where is Smashburger located in West Des Moines?
Smashburger is located at 1821 22nd St., Suite 106, West Des Moines, IA 50266.
Does Smashburger have options for vegetarians and children?
Yes, Smashburger offers vegetarian options and has a children's menu available.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Can I pay with mobile NFC or credit/debit cards at Smashburger?
Yes, Smashburger accepts payments via mobile NFC, credit cards, and debit cards; cash is not required.
What nearby financial services can I visit near Smashburger?
Nearby financial services include Advance America and H&R Block, which are convenient if you have errands before or after dining at Smashburger.
What other dining options are close to Smashburger?
Close to Smashburger, you can find Eat Thai for Asian cuisine and Friedrichs Coffee for cafe options, ideal for a meal or coffee break around your visit.
Are there any community or wellness centers near Smashburger?
Yes, the Vet Center provides community support, and Ervin Family Chiropractic offers chiropractic services nearby, useful if you want to visit local facilities during your trip.