Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread West Des Moines is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
436 reviews
5 stars
202
4 stars
94
3 stars
49
2 stars
36
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, with some waiting over an hour for simple orders.
Food Quality
The quality of food was inconsistent, with several complaints about stale items, incorrect orders, and reduced portion sizes.
Customer Service
Many reviews highlighted poor customer service, including rude staff and difficulty in resolving issues like refunds.
Cleanliness
The restaurant was often described as dirty, with reports of trash and unclean dining areas.
Positive Staff Interactions
Despite negative experiences, some customers praised individual staff members for their kindness and helpfulness.
- WJWalter JankowskiOct 26, 20251.0Took them 30 minutes to get a bagel and cup of Mac and cheese. They forgot the cream cheese so they couldn’t get it right even with all that time. The bagel and cream cheese were nothing special… I expect more from a place with Bread in the name.
- KKKatelynOct 20, 20251.0This was, without a doubt, the worst Panera experience I've ever had—and it left me $15.00 poorer. I visited this location on October 11th. I waited 15 minutes just to order and then an astonishing 45 minutes more for a simple mac and cheese and soup order. After an hour of waiting, I asked for a refund, but the employee couldn't find a manager, forcing me to leave without my money or my food. Getting a refund has been a nightmare: I called with no answer, went back the next day with no manager available, and even called corporate over a week ago. The corporate rep said someone would call me back, but I've heard nothing. To top it off, an employee I spoke to admitted that this kind of situation is, unfortunately, common here. I am still owed $15.00
- JBJosh BillingtonAug 20, 20251.0Forgot half the ingredients on my chipotle chicken avocado melt. Go to any other Panera.
- DSDana StoweAug 13, 20255.0Lexy was amazing! She was so kind and helped make my order extra special! She really went above and beyond!
- DCDonna ChatmonJul 20, 20251.0Im just left this place, and it was 6:00 they told me I couldn't get food. This young teenager was so rude it was unbelievable. The door was still open. Their little friends came up to the container laughing, and they got food. I have never been treated like this in a panera bread before. Just sad.
Frequently Asked Questions About Panera Bread
Does Panera Bread accept reservations?
No, Panera Bread does not accept reservations.
What are the regular opening hours of Panera Bread in West Des Moines?
Panera Bread is open from 8:00 AM to 8:00 PM Monday through Thursday, 8:00 AM to 9:00 PM on Friday and Saturday, and 8:00 AM to 6:00 PM on Sunday.
Can I order food online from Panera Bread?
Yes, you can order online for Rapid Pick-Up or delivery through Panera Bread's website or their mobile app.
Does Panera Bread offer delivery services?
Yes, Panera Bread offers delivery with specific delivery hours generally from 8:00 AM to 8:00 PM on most days, extending to 9:00 PM on Friday and Saturday.
What payment methods are accepted at Panera Bread?
Panera Bread accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
What types of meals are served at Panera Bread?
Panera Bread serves breakfast, brunch, lunch, and dinner meals.
What are some special menu items Panera Bread is known for?
Panera Bread specializes in You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan and Specialty Breads, Flatbread Sandwiches, Soup in a Breadbowl, and Vegetarian Broth Bowls.
Is there a Panera Bread close by the Jordan Creek Mall?
Yes, Panera Bread is located at 101 Jordan Creek Parkway near the Jordan Creek Mall, providing a convenient dining option while shopping or visiting the mall.
What entertainment options are near Panera Bread in West Des Moines?
Near Panera Bread, you can visit the Jordan Creek Movie Theater and Century Theatre for movies and entertainment after dining.
What other dining options are close to Panera Bread at Jordan Creek Parkway?
Nearby dining options include Cold Stone Creamery for desserts, Baba's Mediterranean Grill, Charleys Cheesesteaks, The Cheesecake Factory, Chick-fil-A, Famous Wok, Great Wok, Zombie Burger and Shake Lab, and Union 29.