CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread West Des Moines is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted rude or unprofessional behavior from staff, particularly during busy times, leading to negative customer experiences.
Food Quality
Customers reported inconsistent food quality, with issues such as stale bread, missing ingredients, and smaller portion sizes compared to expectations.
Long Wait Times
Several customers experienced excessive wait times for their orders, often exceeding 30 minutes, which contributed to dissatisfaction.
Cleanliness Concerns
There were complaints about the cleanliness of the restaurant, including dirty dining areas and unsanitary conditions.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their kindness and helpfulness, indicating that there are positive experiences to be had.
AM
Addy’s Dolphin Magic
4 days ago
1.0
Very dissatisfied. Had the Greek salad with chicken which I’ve had many times and usually love. The dressing was very sweet and tasted off. When I asked if it was possible that the wrong dressing had been used the one girl smelled it and said that it smelled like greek dressing and another said someone else might have made it the dressing today. So I just threw away good money on a bad salad that went in the trash. Panera just lost my future business.
AP
Anna St. Petersen
Jan 4, 2026
3.0
First off, the food was great and honestly tasted better than expected for how busy the restaurant was. The place seemed very stressful for the workers, but most of them were joking around and working as a team, while making food, which actually made the experience more enjoyable. It was nice to see them powering through such a rush together!
Unfortunately, my only issue was with the employee working the register. Around 11:45 am- 12 pm a young woman- early 20’s with long brown hair in a braid, tall, and seemed to be a manager with a green shirt on, who took my order. From the beginning, she seemed irritated and annoyed with both me and my kids. When I asked if there was a kids’ sandwich with turkey and cheese, she responded, “So you mean a kids turkey and cheese?” in a very rude tone. I tried to brush it off and be understanding, knowing how busy it was.
What really bothered me was what happened next. A gentleman stepped up beside me to ask about a DoorDash order. The order wasn’t ready yet, and when he calmly asked how much longer it might take, she rolled her eyes, raised her voice, and said, “I don’t know!” before walking away. When he asked for her name, she ignored him completely—while I was still in the middle of placing my order.
I truly tried to be patient and understanding, but the behavior was upsetting and came across as very unprofessional. I know everyone has stressful days, especially in customer service, but basic courtesy goes a long way, especially when dealing with families and customers who are trying to be respectful.
CB
Charli Bassett
Dec 18, 2025
1.0
It was horrible it was an older lady with short dark hair she was so rude and I will not be back if she’s working she should be fired. That’s all I have to say about my horrible experience at this location.
TF
Timothy Francis
Dec 6, 2025
2.0
Food was good. What was not good was the wait - 25 minutes between order and food pickup on a half sandwich and cup of soup.
WJ
Walter Jankowski
Oct 26, 2025
1.0
Took them 30 minutes to get a bagel and cup of Mac and cheese. They forgot the cream cheese so they couldn’t get it right even with all that time. The bagel and cream cheese were nothing special… I expect more from a place with Bread in the name.
What are the regular opening hours of Panera Bread in West Des Moines?
Panera Bread is open from 8:00 AM to 8:00 PM Monday through Thursday, 8:00 AM to 9:00 PM on Friday and Saturday, and 8:00 AM to 6:00 PM on Sunday.
Can I order food online from Panera Bread?
Yes, you can order online for Rapid Pick-Up or delivery through Panera Bread's website or their mobile app.
Does Panera Bread offer delivery services?
Yes, Panera Bread offers delivery with specific delivery hours generally from 8:00 AM to 8:00 PM on most days, extending to 9:00 PM on Friday and Saturday.
What payment methods are accepted at Panera Bread?
Panera Bread accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
What types of meals are served at Panera Bread?
Panera Bread serves breakfast, brunch, lunch, and dinner meals.
What are some special menu items Panera Bread is known for?
Panera Bread specializes in You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan and Specialty Breads, Flatbread Sandwiches, Soup in a Breadbowl, and Vegetarian Broth Bowls.
Is there a Panera Bread close by the Jordan Creek Mall?
Yes, Panera Bread is located at 101 Jordan Creek Parkway near the Jordan Creek Mall, providing a convenient dining option while shopping or visiting the mall.
What entertainment options are near Panera Bread in West Des Moines?
Near Panera Bread, you can visit the Jordan Creek Movie Theater and Century Theatre for movies and entertainment after dining.
What other dining options are close to Panera Bread at Jordan Creek Parkway?
Nearby dining options include Cold Stone Creamery for desserts, Baba's Mediterranean Grill, Charleys Cheesesteaks, The Cheesecake Factory, Chick-fil-A, Famous Wok, Great Wok, Zombie Burger and Shake Lab, and Union 29.
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