McDonald's

3.4
1747 reviews
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Business Details

745 South 51st Street, West Des Moines, IA
50265, United States
(515) 440-2849
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
745 South 51st Street, West Des Moines, IA
50265, United States

Hours

Reviews

3.4
1,738 reviews
5 stars
550
4 stars
400
3 stars
333
2 stars
145
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Feedback on food quality was mixed, with some praising hot and fresh items while others complained about cold or incorrect food.

Cleanliness

Several reviews highlighted cleanliness issues in the restaurant, including dirty dining areas and restrooms.

Atmosphere

Customers expressed dissatisfaction with the music selection and overall atmosphere, with some finding it unwelcoming.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for rudeness and lack of professionalism.
  • JM
    Jessica McDaniel
    Nov 17, 2025
    3.0
    I love the one who takes my orders she is always on it...however what I did not like was the manager getting an attitude with me because one of the employees gave me the wrong order
  • JA
    James Adkins
    Nov 15, 2025
    4.0
    It's a mcdonald's
  • RP
    Renee Pagel
    Nov 15, 2025
    2.0
    Ordered using my app to go through the drive through. Said our number through the speaker. Couldn't understand the guy speaking to us. Got to the 1st window, she asked if we were Justin...no. We said the number, no receipt, she just said to go to the next window. At the next window the guy handed us a bag with 1 sandwich & hash brown. Not our order. After trying to tell the guy what our order was again, the manager came over & said, "can I help you?" I didn't know they were getting a mgr & she had no idea what was wrong. I pulled up my order to show her. She seemed capable & made us feel like we would get our food. But we had to pull ahead. They brought our order out. Missing the hashbrown. Went back in to show that we had a meal in our order & there was no hashbrown. Of course I couldn't get the mgr's attention, & I saw the person at the fry station start walking toward me.....she walked by of course. The manager then put a hb in a bag & gave it to me. No apology ever. Hey we were just trying to get some food before a road trip, McDonald's got it wrong, not us. My iced coffee had a sticker with the exact recipe I ordered, my husband's pop had no visible ice & was flat, probably due to the ice melting. The sandwiches were exactly what we expected & we enjoyed them. The crappy service, not so much.
  • AB
    Alia Brown
    Oct 25, 2025
    1.0
    Not a fan of the religious music playing while trying to eat a meal.
  • MA
    Michael Anderson
    Oct 20, 2025
    1.0
    Why am I being subjected to religious radio stations to dine here? I'll be taking my business to places that respect other people's faiths in the future.
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Frequently Asked Questions About McDonald's

What are the McDonald's West Des Moines location's regular operating hours?

The restaurant is open Monday through Thursday and Sunday from 5:00 AM to midnight, Friday from 5:00 AM to 4:00 AM, and Saturday 24 hours.

Does the McDonald's in West Des Moines offer a drive-through service?

Yes, the location has a drive-through open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.