McDonald's

3.4
1757 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
745 South 51st Street, West Des Moines, IA
50265, United States

Hours

Reviews

3.4
1,748 reviews
5 stars
554
4 stars
400
3 stars
335
2 stars
148
1 star
311

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, as well as pest issues.

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude management and long wait times.

Order Accuracy

Many customers faced issues with incorrect or missing items in their orders, leading to frustration.

Food Quality

While some reviews praised the freshness and taste of the food, others complained about cold items and poor preparation.

Atmosphere

Several customers expressed discomfort with the music selection and overall dining environment.
  • QK
    Q Kimrey
    2 days ago
    5.0
    Ben is the best in the world. I love ben. He told me very funny jokes while I was waiting for my food:)
  • AD
    Antonio DOttavio
    Dec 24, 2025
    1.0
    I usually stop here Sunday mornings before work because I work too early to make breakfast. This is the filthiest fast food establishment I've ever seen. 7 am every table is dirty from the night before. The well by the pop is always disgusting full of ketchup and fermented pop from the night before. They was an ant infestation under the table I sat at in the middle of winter! Do you know how disgustingly filthy a place has to be to support ants in the middle of winter? Meanwhile everyone in the back laughing and having a great time. Manager completely indifferent. Don't risk your health here.
  • MT
    Mark Teslow
    Nov 25, 2025
    2.0
    Please note that this review pertains to this specific McDonald’s location only. Upon arrival, we were directed to order exclusively through the kiosks. Unfortunately, the process was confusing—not just for us, but for several other guests as well. I observed a couple nearby who were also struggling to place their order. After we submitted our order, it was prepared incorrectly multiple times, affecting more than one item. What was intended to be a quick stop during our travels ended up taking much longer than necessary.
  • JM
    Jessica McDaniel
    Nov 17, 2025
    3.0
    I love the one who takes my orders she is always on it...however what I did not like was the manager getting an attitude with me because one of the employees gave me the wrong order
  • RP
    Renee Pagel
    Nov 15, 2025
    2.0
    Ordered using my app to go through the drive through. Said our number through the speaker. Couldn't understand the guy speaking to us. Got to the 1st window, she asked if we were Justin...no. We said the number, no receipt, she just said to go to the next window. At the next window the guy handed us a bag with 1 sandwich & hash brown. Not our order. After trying to tell the guy what our order was again, the manager came over & said, "can I help you?" I didn't know they were getting a mgr & she had no idea what was wrong. I pulled up my order to show her. She seemed capable & made us feel like we would get our food. But we had to pull ahead. They brought our order out. Missing the hashbrown. Went back in to show that we had a meal in our order & there was no hashbrown. Of course I couldn't get the mgr's attention, & I saw the person at the fry station start walking toward me.....she walked by of course. The manager then put a hb in a bag & gave it to me. No apology ever. Hey we were just trying to get some food before a road trip, McDonald's got it wrong, not us. My iced coffee had a sticker with the exact recipe I ordered, my husband's pop had no visible ice & was flat, probably due to the ice melting. The sandwiches were exactly what we expected & we enjoyed them. The crappy service, not so much.

Frequently Asked Questions About McDonald's

What are the McDonald's West Des Moines location's regular operating hours?

The restaurant is open Monday through Thursday and Sunday from 5:00 AM to midnight, Friday from 5:00 AM to 4:00 AM, and Saturday 24 hours.

Does the McDonald's in West Des Moines offer a drive-through service?

Yes, the location has a drive-through open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.