McDonald's

3.4
1559 reviews
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Business Details

1320 Jordan Creek Pkwy, West Des Moines, IA
50266, United States
(515) 226-9325
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1320 Jordan Creek Pkwy, West Des Moines, IA
50266, United States

Hours

Reviews

3.4
1,559 reviews
5 stars
489
4 stars
335
3 stars
298
2 stars
143
1 star
294

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and for in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Cleanliness

Numerous customers expressed concerns about the cleanliness of the restaurant, particularly the bathrooms and dining area.

Customer Service

Feedback on customer service was mixed; while some employees received praise for their friendliness, others were described as rude or unhelpful.

Food Quality

Several customers noted dissatisfaction with food quality, including cold items and poorly prepared meals.
  • DH
    Desiree Hawkins
    4 days ago
    5.0
    They know me and my order...
  • MT
    manuel Tapia
    Nov 5, 2025
    3.0
    Best time to go is before the teenage kids clock in. Morning staff is nice, but they hire the worst night shift crew. If possible avoid going 3-10pm.
  • MV
    Mr. Van
    Oct 10, 2025
    3.0
    Long wait as always
  • KL
    K Lile
    Oct 9, 2025
    1.0
    I made an order through the app for breakfast. I arrived at 10:26 (it would’ve been probably 10:23 if it weren’t for the horrible light timing at Jordan Creek and Ashworth, where I had to wait for two light cycles in order to turn left onto JC), but the person in front of me was still ordering when the signs changed to the lunch menu. I figured it wouldn’t be an issue since I placed my order through the app AND already paid. I told the employee over the speaker my order number, and she said okay and told me to come to the first window, where she then told me that my order was cancelled since it changed to lunch. I can MAYBE understand an order being cancelled if there was a “pay at the restaurant” option that was chosen, but that wasn’t a choice, and again, I ALREADY PAID. What is even the point of ordering and paying online if they can just cancel it anyway?? Was my meal not already ready to go for pickup? Is that not the entire point of ordering online ahead of time, so that it’s a quick grab and go? The employee told me that I would be refunded in the next 24 hours or so. I will be keeping a close eye on my account, because I spent over $15 on that order. I was really looking forward to that meal after a rough night with my puppy keeping me up all night being sick.
  • SC
    Stephanie Caligiuri
    Sep 28, 2025
    3.0
    Its fine it's a pretty average McDonald's.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1320 Jordan Creek Pkwy?

McDonald's is open from 5:00 AM to 1:00 AM Monday through Friday, open 24 hours on Saturdays, and from 4:00 AM to 1:00 AM on Sundays.

What are the drive-through hours at McDonald's on weekends?

The drive-through is open 24 hours on Saturdays and from 4:00 AM to 1:00 AM on Sundays.