Krispy Kreme

2.9
216 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme West Des Moines.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
206 Jordan Creek Pkwy, West Des Moines, IA
50266, United States

Hours

Reviews

2.9
216 reviews
5 stars
73
4 stars
26
3 stars
15
2 stars
17
1 star
85

What are people saying?

AI-generated from recent customer reviews

Product Availability

Customers frequently reported that the store was out of various donut types, including popular flavors, leading to disappointment.

Quality Issues

Many reviews highlighted that the donuts were stale, cold, or not fresh, with some customers expressing dissatisfaction with the filling in filled donuts.

Customer Service

Feedback indicated that customer service was inconsistent, with some staff being friendly while others were reported as rude or unhelpful.

Operational Problems

Customers experienced issues with the store's hours, including being closed unexpectedly or not opening on time, causing frustration.

Cleanliness and Atmosphere

Some reviews praised the cleanliness of the store and the friendly atmosphere, although this was overshadowed by product and service issues.
  • KK
    Kelly
    2 days ago
    5.0
    Wanted to get the special edition Charlie Brown Christmas 🎄 donuts, but a few were sold out. They were very fresh, just made a few hours ago.
  • KS
    Kelly Spears
    2 days ago
    1.0
    Been to this location many times for my gma as she is elderly and cant go herself constantly out of donuts even if just opened gave this place multiple times ALWAYS out of almost the whole menu i wont ever give this location a dime and it deserves to close horrible bussiness practices
  • KC
    Kyl Cabbage
    Nov 25, 2025
    5.0
    Woo Hoo!! Great doughnuts!
  • JW
    J Williams
    Oct 21, 2025
    1.0
    Twice in the past three days I have stopped by the Jordan Creek Krispy Kreme location. No product..zero donuts for sale. I waited five minutes calling out for an employee and nothing! I returned to my car and saw a female employee come out front. I returned to ask her why they are open with zero product to sell? She was robotic in her responses to me. What has happened to Krispy Kreme? This location should be closed if they have no product to sell. One day it was 11:00 am and today 1:00 pm. Zero donuts in the entire store. I should have taken a photo of the entire empty shelves. I would give this location zero stars if possible.
  • HG
    Heather Gorden
    Oct 8, 2025
    4.0
    Glazed donuts were excellent. Cake batter filled were disappointing. One donutvhad hardly any filling. Frosting takes away from the filling. They run out of the theme donuts right away.

Frequently Asked Questions About Krispy Kreme

What are the regular business hours for Krispy Kreme in West Des Moines?

Krispy Kreme in West Des Moines is open daily from 6:00 AM to 9:00 PM, with extended hours until 10:00 PM on Fridays and Saturdays.

When is the drive-through at Krispy Kreme open?

The drive-through is open from 6:00 AM to 9:00 PM every day, with extended hours until 10:00 PM on Fridays and Saturdays.