Jimmy John's

3.6
233 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5465 Mills Civic Pkwy, West Des Moines, IA
50266, United States

Hours

Reviews

3.6
233 reviews
5 stars
115
4 stars
39
3 stars
12
2 stars
11
1 star
56

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, often exceeding an hour, with many expressing frustration over incorrect or missing orders.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for poor customer service and management issues.

Food Quality

The quality of the sandwiches received mixed reviews, with some customers enjoying the food while others noted inconsistencies in preparation and missing ingredients.

Management Concerns

Several reviews highlighted dissatisfaction with management, citing a lack of responsiveness to customer complaints and overall poor management practices.
  • JK
    Jordan Kitzmann
    Dec 9, 2025
    1.0
    2 hour delivery - freaky fast
  • AA
    AJ
    Oct 18, 2025
    1.0
    Darius is a horrible GM if thats what he actually is and not going back to jimmy jhons anytime soon
  • ED
    Eric Doll
    Aug 21, 2025
    2.0
    I think im good with this Jimmy Johns Location. They just can't seem to get an order right...if it's not 1 thing then its another. Deliveries from this location is via Uber.
  • BW
    Brittany Weikel
    Aug 11, 2025
    2.0
    This is the closest Jimmy Johns to my place of work. Seems like they never get our order right. Must be consistently short staffed because it takes over an hour for them to even start making our food. Then they use another service to deliver our food. I gave feedback to Jimmy Johns and they just suggested I reach out to the store directly, but it looks like another person who reviewed went that route and got nothing back. Some serious work needs done with this store. Crazy they are ok with this standard. VERY disappointing.
  • TW
    Taylor Whitehead
    Aug 7, 2025
    1.0
    Horrible experience with delivery from this location. Tried to reach out to them about the experience and was never contacted.