Jimmy John's

3.9
174 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1271 8th St, West Des Moines, IA
50265, United States

Hours

Reviews

3.9
174 reviews
5 stars
94
4 stars
31
3 stars
15
2 stars
7
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor customer service, including rude staff and long wait times for delivery.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about inconsistency in food preparation and missing items.

Cleanliness and Atmosphere

The store was generally noted for being clean, but some customers found the atmosphere uncomfortable due to loud music and staff behavior.

Delivery Problems

Numerous reviews highlighted issues with delivery times, with many customers experiencing delays and lack of communication regarding their orders.
  • AH
    Andrei Hrybouski
    Dec 20, 2025
    2.0
    They gave me cold food. I don’t understand why they didn’t tell me they food will be untoasted, never back again I’m so sad that after work I suppose to eat a cold food
  • GW
    Gavin Walls
    Nov 6, 2025
    1.0
    I try to use this as much as possible cuz it's really close to a friend's house but every other time we pick up here. I pay for extra and I don't get it. I'm pissed off that I'm going to have to drive to use another location?
  • TT
    Tara Thompson
    Oct 28, 2025
    4.0
    I picked up my to go order and the person that was just handling food finished with the food and with the same gloves on came to the register and handled my money. I had to ask him to please take his gloves off since he was just making food. Please train your employees better hygiene if they are going to do all jobs to swap gloves every time. Also he had somewhat long hair and wasn't wearing a hair net.
  • JJ
    Jordan
    Jul 6, 2025
    5.0
    My wallet fell out of my pocket while I was eating with my wife and kid..drive half way home to altoona before I realized it was missing. Gave them a call and sure enough one of the workers named Jesse found it and held onto it for me. Big shout out to him. Saved me a ton of hassle. I will be forever grateful! Food was also great 👍
  • RK
    Robert K
    Dec 12, 2020
    1.0
    They put one piece of meat on it and it's paper thin