Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Des Moines, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
649 reviews
5 stars
290
4 stars
127
3 stars
73
2 stars
51
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and lack of acknowledgment.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and missing items, particularly with mobile orders.
Management Issues
Several reviews indicated dissatisfaction with management, citing poor handling of customer complaints and a decline in service quality since new management took over.
Cleanliness
Customers noted unsanitary conditions in the store, including dirty floors and a generally unkempt appearance.
Product Quality
While some customers enjoyed the food and drinks, there were frequent complaints about poorly made items, including burnt food and incorrect drink orders.
- MCMichelle ColemanOct 23, 20251.0Management is horrible!
- AHAlexandra HarkerOct 18, 20251.0Did a mobile order pick up. Arrived at 5:10am (they were suppose to open at 4:30am). Tried the drive through, no answer. Pulled up to the front door, locked. Lady inside just looked at me, I mouthed to her I had an order to pick up, she shrugged her shoulders. I called their number, she wouldn’t answer. Had to leave or I would be late for work. Never received my order, and they still charged my credit card. Have tried filing a case, no one will get back to me. Will never give them my business again. Manager contacted me to offer me a free meal in the store only when a manager is there, won’t answer any more emails or calls. Trash business
- CCCalli CairoSep 29, 20255.0The service was great and fast. My drink was yummy.
- JTJack TSep 26, 20254.0Now going to this Dunkin instead of Johnston due to much better selection but mostly staff who are actually polite, do their jobs, and get orders correct. This place is way busier than the other 2 DD in the area yet always seem to keep the line moving and still be polite and smile.
- CCCharity Fuzessy (Chary)Aug 9, 20251.0If you like going to a dine-in restaurant for lunch to get donuts and breakfast sandwiches with your family and it doesn't bother you to sit in a lobby that's filthy dirty with filthy dirty floors and an alarm system that keeps going off every 10 minutes to disrupt your conversation when you're talking to your family and you don't mind paying like applebee prices at a donut shop for breakfast sandwiches and yeah check this place out it's a place to be. Also if you want to go somewhere where when you asked for help that the staff acts put upon that you're even talking to them while they're doing their job then yeah go to the restaurant you'll really like it here.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in West Des Moines, IA?
Dunkin' in West Des Moines is open daily from 4:30 AM to 7:00 PM for in-store service, and delivery hours are from 5:00 AM to 6:30 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What are some specialties at Dunkin' West Des Moines?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android.
What new holiday drinks are available at Dunkin'?
Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.
Does Dunkin' West Des Moines have a drive-thru?
Yes, this location features a drive-thru for fast and convenient service.
What nearby places can I visit before or after stopping at Dunkin'?
Nearby places include Kum & Go gas station, Maverik gas station, Redbox kiosk for rentals, and Jimmy John's sandwich shop.
How can nearby gas stations like Kum & Go and Maverik help Dunkin' customers?
Customers can conveniently refuel their vehicles at Kum & Go and Maverik before or after enjoying coffee or snacks at Dunkin'.
What nearby medical services are available close to Dunkin'?
Several pediatricians and health clinics such as Laura Hirl M.D., Joel Waymire M.D., and UnityPoint Clinic Pediatrics are nearby for health-related needs.
Are there fitness options near Dunkin' West Des Moines?
Yes, Mojo's Gym and Daly Zen offer gym and sports and recreation services nearby for fitness enthusiasts.