Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Des Moines, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
409 reviews
5 stars
194
4 stars
67
3 stars
45
2 stars
23
1 star
80
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including long wait times, rude staff, and frequent order mistakes.
Product Quality
Customers expressed dissatisfaction with the quality of food and drinks, citing stale donuts, cold coffee, and incorrect orders.
Availability Problems
Numerous reviews mentioned that the location often runs out of popular items, particularly donuts, leading to customer frustration.
Positive Staff Interactions
Despite the issues, some customers highlighted friendly and helpful staff, especially during busy times.
Cleanliness Concerns
Several reviews noted cleanliness issues within the store, including dirty tables and floors.
- EDElena Dominguez2 days ago1.0Absolutely worst experience this morning! Took two people to take my order and even at that they didn’t get it right! I asked for a plain bagel with a side of cream cheese and bacon. They added it all on the bagel and now it’s all soggy and I won’t eat it. They didn’t confirm my order and 3-4 employees were at the window talking over each other and not understanding what I wanted because nobody took charge
- LHLucero Hidalgo6 days ago3.0Im usually not one to complain but they are very very inconsistent with the coffee. Everytime I order the same thing 7 creams, 7 butter pecan pumps, 3 sugars and cold foam on top and everytime it tastes different!! It's getting frustrating tonight my husband and I went in and we returned the coffees and asked them to add more butter pecan on a large iced coffee and the one girl with black hair told the other kid there to add just one pump but it was still bitter?? No point in going back and getting it remade if they're just gonna keep making it wrong. My husband and I agreed to make this review because the attitude they met us with was uncalled for. They acted like we were bothering them? Like? Sorry you made my coffee wrong I just wanted it made correctly cause it's what I paid for. This was around 5:20pm when this happened but Im just very disappointed. I love dunkin and I drive a whole 30mins+ from my house just for this my husband and I thought we were getting a sweet treat but I guess not.
- KAKarina AndrakaNov 16, 20251.0I walked in, waited, yelled for someone to come, could hear THEM in the back talking, and no one came to the front. Worst service ever.
- JWJacob WearmouthNov 8, 20252.0We used to come to this location all of the time. The corporate office decided to discontinue a lot of the donut flavors we like, so that was a bummer. Then we noticed our coffee was coming out different each time we came. Now they get the order wrong 4/5 times all together. We won’t be coming back. I hope they can turn it around.
- NCNubia CelisNov 2, 20255.0I went to the store yesterday and I liked the service; the staff is very friendly. My order was correct, and I would definitely return to this place.
Frequently Asked Questions About Dunkin'
What are Dunkin's regular hours of operation in West Des Moines, IA?
Dunkin' in West Des Moines, IA is open daily from 4:30 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What new holiday drinks are available at Dunkin'?
You can enjoy the new Cookie Butter Cloud Latte, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, as well as the Berry Sangria Refresher during the holiday season.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both the Apple App Store and Google Play Store for a fast grab-and-go experience.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch meals at this West Des Moines location.
What are some specialties offered at Dunkin'?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at the Dunkin' on University Ave?
Yes, this Dunkin' location has a drive-thru for customer convenience.
What nearby restaurants can I visit before or after Dunkin'?
Nearby restaurants include El Guapo's Tequila + Tacos, Pho Shobu, and Teriyaki House West Des Moines, great options to explore for Mexican, Vietnamese, sushi, or Japanese food near Dunkin'.
What nearby facilities are available for fitness and wellness near Dunkin'?
Fitness and wellness options nearby include The U gym and Power Life Yoga Barre Fitness yoga studio for workouts before or after grabbing your coffee.
Are there any nearby community services or medical facilities close to Dunkin'?
Yes, nearby community and medical facilities include Fresenius Kidney Care West Des Moines, Iowa Council of Health Care Assistants, and Waukee Area Christian Services.