Business Details
About
Mexican Restaurant
Chipotle Jordan Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
864 reviews
5 stars
372
4 stars
172
3 stars
71
2 stars
51
1 star
198
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with undercooked rice and poorly prepared food, including tough steak and small portion sizes.
Service Speed
Numerous reviews highlighted slow service, with long wait times for food and poor management during busy hours.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and overflowing trash, contributing to a negative dining experience.
Staff Attitude
Customer service was inconsistent, with some staff being friendly while others were reported as rude or inattentive.
Ingredient Availability
Customers often noted that the location was out of key ingredients, leading to dissatisfaction with their orders.
- JJJackNov 15, 20251.0I got a door dashed burrito and there was a finger nail in it in the first bite, I've come in in person and the service was great previously, but this is ridiculous.
- JJJohn Bellizzi, Jr.Nov 11, 20255.0I’m not too sure why this location has received low reviews. This is the first time I visited this location in the West Des Moines area. It is located near Mill Civic Parkway right next-door to the AT&T store. The manager in the store was outstanding with service and the worker who served me did an excellent job also. The food was also outstanding. I ordered two bowls to go. Plenty to eat a lot left over. I will for sure visit this location again due to the manager’s outstanding service! Thank you!
- RJRJ JenkinsNov 7, 20251.0Genuinly never left a review before but this was a little ridiculous. The brown rice in my bowl was hard as a rock. I've eaten at plenty of chipotle's in my life but have never had rice this bad and this hard before. Truly wasn't even going to bother leaving a review because it's not the end of the world. However, there was just so much of the rice and it was so hard it was literally all you could taste in the bowl and it felt like I was eating pebbles. I couldn't even finish the bowl unfortunately. The staff was generally pretty nice though and very friendly.
- AWAaron WillNov 5, 20252.0I am a frequent customer and typically have positive experiences; however, today's visit was an exception. I was charged $1.00 more than usual for my order. When I inquired with the cashier, I was informed that the discrepancy was related to a "3 pointer" issue, and that it would have been cheaper if it were a "3 pointer." This explanation was unclear, especially since the same items selected on your app were priced a dollar less. This experience has prompted me to question whether I have been overcharged on previous occasions. I would appreciate clarification on this matter and a resolution to ensure fair pricing in the future…..
- LPLisa PBOct 26, 20254.0We ordered three bundles online for pickup. Employees did a great job packing it. Very organized. The brown rice didn't taste cooked all the way. I also didn't care for the flavor. Everything else was great.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Jordan Creek?
Chipotle Mexican Grill at Jordan Creek is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Jordan Creek located?
It is located at 490 S 68th St, Dallas, West Des Moines, IA 50266, United States.
Does Chipotle Jordan Creek offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
What type of food does Chipotle Jordan Creek serve?
They serve customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors or preservatives.
How can I order food online from Chipotle Jordan Creek?
You can order online through Chipotle's official order website or their app available on the Apple App Store.
Are there any special programs to earn rewards at Chipotle Jordan Creek?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What payment methods are accepted at this Chipotle location?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill at Jordan Creek inclusive and welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Jordan Creek for shopping or dining?
Nearby places include Firebirds Wood Fired Grill for steakhouse dining, Firehouse Subs for sandwiches, and Premier Shoppes at Jordan Creek for shopping.
Where can I get electronics or mobile phone accessories near Chipotle Jordan Creek?
You can visit Best Buy for electronics and AT&T Store or T-Mobile for mobile phone accessories near Chipotle Jordan Creek.
Are there fitness or wellness options near Chipotle Jordan Creek?
Yes, Victress MVMT Des Moines gym and several beauty salons like Scissors & Scotch and elem.is are nearby.