Business Details
About
Mexican Restaurant
Chipotle Jordan Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
871 reviews
5 stars
375
4 stars
172
3 stars
71
2 stars
52
1 star
201
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with undercooked rice, stale ingredients, and poor overall food quality.
Service Issues
Numerous reviews highlighted slow service, staff unresponsiveness, and frequent ingredient shortages.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a messy dining area.
Portion Sizes
Several customers complained about small portion sizes and being charged extra for minimal amounts of food.
Customer Service
While some staff were praised for their friendliness, many reviews noted unprofessional behavior and a lack of urgency from employees.
- MMMoisés5 days ago5.0Very kind employees.
- KAKumaresh AJan 2, 20261.0Done with Chipotle: Online Orders are a Rip-Off I am incredibly disappointed with my recent experience at Chipotle, and unfortunately, this seems to be a recurring theme. I placed an online order for two bowls, expecting the same quality and portion sizes I’d get if I were standing in line. Instead, what I received was laughable. Both bowls were hardly filled—it looked like half a portion at best. When you pay nearly $30 for two meals, you expect actual meals, not a sad scoop of rice and a few pieces of meat hidden at the bottom of the bowl. This isn't just a one-time mistake; this is the second time in a row this has happened with an online order. It feels like a deliberate strategy: if the customer isn't watching you make it, you skimp on the ingredients. It feels dishonest and completely unfair to loyal customers who just want the convenience of ordering ahead. If you want actual value for your money, go stand in line so you can police the portions yourself. Otherwise, avoid ordering online unless you enjoy paying full price for a kid's meal. I won't be back
- ATAugustine ToscanoDec 17, 20251.0The portions were tiny. I asked for extra rice and got maybe a half cup of rice at best. They were out of everything including a tray for me to take my food to the table. Got to the utensil station, out. I sat here for 45 minutes and watched the most disfuncional group of people attempt service at a fast food chain. I think I’ve seen the USPS run more efficiently.
- HLHayden LacroixDec 2, 20252.0Brown rice was either undercooked or stale because it was crunchy and gross. Hard to finish the bowl when it felt like I was chewing on dry pasta.
- JJJohn Bellizzi, Jr.Nov 11, 20255.0I’m not too sure why this location has received low reviews. This is the first time I visited this location in the West Des Moines area. It is located near Mill Civic Parkway right next-door to the AT&T store. The manager in the store was outstanding with service and the worker who served me did an excellent job also. The food was also outstanding. I ordered two bowls to go. Plenty to eat a lot left over. I will for sure visit this location again due to the manager’s outstanding service! Thank you!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Jordan Creek?
Chipotle Mexican Grill at Jordan Creek is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Jordan Creek located?
It is located at 490 S 68th St, Dallas, West Des Moines, IA 50266, United States.
Does Chipotle Jordan Creek offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
What type of food does Chipotle Jordan Creek serve?
They serve customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors or preservatives.
How can I order food online from Chipotle Jordan Creek?
You can order online through Chipotle's official order website or their app available on the Apple App Store.
Are there any special programs to earn rewards at Chipotle Jordan Creek?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What payment methods are accepted at this Chipotle location?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill at Jordan Creek inclusive and welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Jordan Creek for shopping or dining?
Nearby places include Firebirds Wood Fired Grill for steakhouse dining, Firehouse Subs for sandwiches, and Premier Shoppes at Jordan Creek for shopping.
Where can I get electronics or mobile phone accessories near Chipotle Jordan Creek?
You can visit Best Buy for electronics and AT&T Store or T-Mobile for mobile phone accessories near Chipotle Jordan Creek.
Are there fitness or wellness options near Chipotle Jordan Creek?
Yes, Victress MVMT Des Moines gym and several beauty salons like Scissors & Scotch and elem.is are nearby.