Business Details
About
Coffee ShopCafeBreakfast Restaurant
Life is Short, Stay Awake for it. Visit your nearby Caribou Coffee who believes that coffee is more than a drink with real ingredients. It's a personal experience that fuels your life and creates meaningful moments.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
535 reviews
5 stars
285
4 stars
119
3 stars
37
2 stars
35
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude service and issues with order accuracy.
Product Quality
Many customers enjoyed the coffee and drinks, but there were complaints about food quality, including cold or poorly prepared items.
Atmosphere
The ambiance is generally appreciated, with many noting a cozy and inviting environment, although some mentioned the need for updates to seating and cleanliness.
Order Accuracy
Several reviews highlighted issues with order accuracy, particularly with mobile orders and drive-thru service, leading to customer frustration.
Menu Limitations
Customers expressed disappointment over the inability to customize food orders, indicating a shift from previous offerings that allowed for more personalization.
- KGKim G3 days ago1.0Third time is not a charm. The first time I ordered a frozen drink it had large ice balls in the bottom. The second time I decided to order a breakfast sandwich of chicken and hot sauce or honey and it was terrible. It was mushy, plain, and inedible. I called the manager that day and he said he would credit my card. Did not happen. Today, I tried a frozen drink again and asked for extra malt which I was charged for the extra. It did not have extra malt in it. I will not try again and will go across to Scooters!
- DLDaniel LantzNov 11, 20255.0Great service and mocha with malt!
- BWButch WjikOct 3, 20252.0breakfast sandwiches were barely warm and dint taste good, not good.
- NRNakia RoseOct 1, 20255.0I love Caribou Coffee and think everybody should try it over some *other* chain places! This place in particular has a pleasing ambiance and atmosphere that almost has a luxury lodge feel to it. Additionally my drink (lavender matcha) was one of the best matches I have ever had. Truly cannot recommend Caribou enough and will be coming back!
- RSRonald SteenhoekAug 7, 20255.0N/A
Frequently Asked Questions About Caribou Coffee
What are the regular opening hours of Caribou Coffee at 5901 Mills Civic Parkway?
Caribou Coffee is open Monday to Friday from 5:00 AM to 6:00 PM, and Saturday and Sunday from 6:00 AM to 6:00 PM.
Does Caribou Coffee offer any special hours on holidays?
Yes, Caribou Coffee has specific holiday hours such as opening from 6:00 AM to 2:00 PM on November 27, 2025, and being closed on December 25, 2025.
What types of products can I expect at Caribou Coffee?
Caribou Coffee offers various products including coffee, iced coffee, mochas, lattes, hot chocolate, cold press, tea, breakfast sandwiches, espresso, bagged beans, K-Cup® pods, merchandise, and gift cards.
Does Caribou Coffee provide any online ordering options?
Yes, customers can order ahead through the Caribou Coffee app available on iOS and Android, or via their online ordering website.
What payment methods are accepted at Caribou Coffee?
Caribou Coffee accepts credit cards, debit cards, mobile NFC payments, and paychecks. They do not require cash only.
Is Caribou Coffee accessible for customers with disabilities?
Yes, the location has wheelchair accessible entrances, parking, seating, and restrooms, making it accessible for customers with disabilities.
What services does Caribou Coffee offer for order fulfillment?
They provide in-store pickup, delivery including same-day and no-contact delivery options, and order and pay ahead through their mobile app or website.
Are there nearby places of interest around Caribou Coffee for visitors?
Yes, nearby places include Mills Crossing shopping center, REI outdoor gear store, Kum & Go gas station and convenience store, and Jersey Mike's Subs sandwich shop, which visitors might explore before or after their coffee visit.
How can nearby real estate agents benefit customers visiting Caribou Coffee?
Several real estate agents from Iowa Realty and others are located nearby, providing customers an opportunity to combine a coffee visit with real estate inquiries or services in the area.
Is there a nearby place for outdoor sports gear shopping close to Caribou Coffee?
Yes, REI, an outdoor gear and sporting goods store, is nearby, allowing customers to conveniently shop for outdoor equipment before or after their visit to Caribou Coffee.