Buffalo Wild Wings

3.3
1565 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6925 Jordan Creek Parkway, West Des Moines, IA
50266, United States

Hours

Reviews

3.3
1,565 reviews
5 stars
556
4 stars
314
3 stars
187
2 stars
127
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted slow service, with many customers waiting excessively for their orders or being ignored by staff.

Food Quality

Many customers reported receiving cold, overcooked, or incorrect food orders, leading to dissatisfaction with the overall dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

There were multiple complaints about rude or unprofessional behavior from staff, particularly in handling customer concerns.

Mixed Experiences

While some customers praised specific staff members for excellent service, the overall sentiment leaned towards disappointment with the service and food quality.
  • JJ
    Joshua John
    Dec 16, 2025
    1.0
    I’ve worked as a hospitality worker for over a decade in every position possible. The chicken was dry despite being sauced up. The service was understandably slow because they had one server working the entire floor. However with two tables and the most bored looking manager(? Or random employee at a table ignoring everything) the poor guy serving is clearly trying his best. Didn’t put in happy hour prices.
  • HM
    Heather Major
    Nov 23, 2025
    5.0
    Service was fast for being so busy. Food was great
  • DS
    Doug S
    Nov 16, 2025
    1.0
    I go to Buffallo wild wings all the time and this is by far the worst service that I have ever received, especially by your bartender/server named Courtney "Pickles". She was very rude and inconsiderate to me and my party. Rarely checked on us. I will not be back to this location. Also who lets there employees wear a name tag like that. Its not a strip club.
  • JJ
    Jenny Johnson
    Nov 14, 2025
    1.0
    If I could give zero stars I would. I ordered food. Got home and was missing food and called. They said someone called with my name and phone number and complained and they rectified it for them, so there was nothing they could do for my order. While I waited on hold for twenty minutes, and could easily prove with my call history that I had not called and complained at all because we had just gotten home and opened our bag of food! So infuriating they weren’t willing to fix the situation at all.
  • ES
    Eric Swartz
    Nov 2, 2025
    1.0
    I have been working DoorDash recently and have had to go to this location a few times with a poor experience each time. For those that don’t know when someone places an order and the driver (myself) arrives at the location there is a time that is given for when the order will be ready (albeit tentatively, in most cases). My first experience the client ordered cauliflower wings. I was told they were being prepared and waited. After 15 mins I was then told they don’t have them and they asked if the customer wanted anything else. Customer was vegan and declined. 30 minutes wasted. Today I went into an empty establishment and waited well beyond the time I was expecting an order only to be overlooked and ignored by staff directly in my face. After asking for help numerous times I was told “The kitchen cooks the food. I don’t control that.” I asked for them to check on the status. I was rudely ignored again. I asked for the manager and she followed suit with her lack of professionalism and managerial tact. Not to be overlooked was the amount of staff on their cell phones in the kitchen as I watch them waiting for the food to be prepared. No one cares, why should I?

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in West Des Moines specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in West Des Moines?

The restaurant is open Monday to Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 1:00 AM.