There’s a Buffalo Wild Wings near you at 6925 Jordan Creek Parkway, West Des Moines, IA. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Numerous customers reported slow service, with long wait times for food and drinks, and instances of servers being inattentive or rude.
Food Quality
Many reviews highlighted problems with food quality, including cold, overcooked, or incorrect orders, leading to significant customer dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative dining experience.
Management Concerns
Customers expressed frustration with management's lack of responsiveness to service issues and overall poor handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and noted improvements in food quality during recent visits.
SC
Scott Campbell
Feb 3, 2026
1.0
When at 8:30 at night. Asked to get a booth, but only wanted to see me at the bar area on the high tops. They shut down the dining room at 8 o’clock. Not sure why they would shut down the dining room that early. Not everyone wants to sit at a bar at a high top. I love Buffalo Wild Wings, but I’ll never know if the food or service is good here, as I left and went down to the street to Texas roadhouse for a good meal in a booth.
EB
Eliska Brown
Feb 2, 2026
1.0
Went on a little night out with my significant other on Saturday. It was well needed. We get there and yes I expected it to be busy so I knew we weren’t going to get the spot we wanted. So the host took us to a table. We were not comfortable there so we decided to move to table close by. So we ordered our appetizer and it took over 25 mins. The onion rings was under cooked and the hot wings was so cold and tasted old. I’m like I know NOT this terrible food because we moved seats. Our waitress was really sweet and we tipped her of course. I will NEVER GO BACK TO THIS LOCATION EVER AGAIN. The way that they are so petty is ridiculous.
BN
Briana None
Jan 31, 2026
1.0
During the day they are fast, night shift is not. Been waiting over 20 min past when the order was suppose to be ready. Still waiting as I'm writing this. It's not even busy
MT
Michelle Thoren
Jan 19, 2026
1.0
I placed an order to go on the BWW app. When I picked up my order I received the incorrect order. I called back to advise I received the incorrect order. They remade my order. When I picked up my order of 15 bone-in wings I was seriously disappointed. I’ve never had more overcooked wings anywhere. Needless to say, I will never be eating at any BWW again.
TD
Troy Davis
Jan 13, 2026
1.0
This was the worst experience I have ever had at BWW. They sat both my wife and I and the waitress walked by at least three times and looked at us but did not say a word because she was so busy, but not busy enough to have a conversation with hostess for minutes at a time. After 25 minutes of sitting there we decided to leave, the worst part is this is the second time this has happened. We will not be eating there ever again, I truly believe BWW has gone down hill in the last few years and that sucks we really liked that place years ago.