Buffalo Wild Wings

3.3
1564 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6925 Jordan Creek Parkway, West Des Moines, IA
50266, United States

Hours

Reviews

3.3
1,564 reviews
5 stars
555
4 stars
314
3 stars
188
2 stars
126
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow, inattentive, or rude service, with many experiencing long waits for orders and lack of staff engagement.

Food Quality

Many reviews highlighted issues with food temperature, overcooked items, and incorrect orders, leading to dissatisfaction with the overall dining experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative impression.

Management Concerns

Feedback indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate responses to customer complaints.

Positive Experiences

Despite the negative trends, some customers praised specific staff members for excellent service and noted improvements in food quality during certain visits.
  • DS
    Doug S
    Nov 16, 2025
    1.0
    I go to Buffallo wild wings all the time and this is by far the worst service that I have ever received, especially by your bartender/server named Courtney "Pickles". She was very rude and inconsiderate to me and my party. Rarely checked on us. I will not be back to this location. Also who lets there employees wear a name tag like that. Its not a strip club.
  • JJ
    Jenny Johnson
    Nov 14, 2025
    1.0
    If I could give zero stars I would. I ordered food. Got home and was missing food and called. They said someone called with my name and phone number and complained and they rectified it for them, so there was nothing they could do for my order. While I waited on hold for twenty minutes, and could easily prove with my call history that I had not called and complained at all because we had just gotten home and opened our bag of food! So infuriating they weren’t willing to fix the situation at all.
  • ES
    Eric Swartz
    Nov 2, 2025
    1.0
    I have been working DoorDash recently and have had to go to this location a few times with a poor experience each time. For those that don’t know when someone places an order and the driver (myself) arrives at the location there is a time that is given for when the order will be ready (albeit tentatively, in most cases). My first experience the client ordered cauliflower wings. I was told they were being prepared and waited. After 15 mins I was then told they don’t have them and they asked if the customer wanted anything else. Customer was vegan and declined. 30 minutes wasted. Today I went into an empty establishment and waited well beyond the time I was expecting an order only to be overlooked and ignored by staff directly in my face. After asking for help numerous times I was told “The kitchen cooks the food. I don’t control that.” I asked for them to check on the status. I was rudely ignored again. I asked for the manager and she followed suit with her lack of professionalism and managerial tact. Not to be overlooked was the amount of staff on their cell phones in the kitchen as I watch them waiting for the food to be prepared. No one cares, why should I?
  • GH
    Gabby Hulsing
    Nov 1, 2025
    1.0
    Our server was slow. The table we were sat at was a mess with chicken smashed all over the floor where our table was which made my shoes filthy. The bathroom was filthy. Two staff members advertised a deal for us which we did not get. When I asked for a manager Desiree (I believe was her name) was incredibly rude to us when I explained the situation. Overall not a good experience.
  • MM
    Mr. Willman Math
    Nov 1, 2025
    1.0
    HORRIBLE! Went at 530 pm on a Saturday and was 1/2 busy. Our waiter was great at least. Ordered a 10 piece boneless wing and a 15 piece boneless, and cheese curds. Curds came out in under 10 minutes (GREAT!). Wings took 1 hour 15 minutes. Cold and very crunchy. Very disappointed. Not worth the $45 we spent

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in West Des Moines specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in West Des Moines?

The restaurant is open Monday to Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 1:00 AM.