Arby's

4.0
671 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1700 West 22nd Street, West Des Moines, IA
50266, United States

Hours

Reviews

4.0
671 reviews
5 stars
294
4 stars
200
3 stars
97
2 stars
28
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff were mixed; some reported friendly and efficient service, while others noted poor attitudes and slow service.

Food Consistency

Food quality varied significantly; while many enjoyed their meals, several customers received incorrect or poorly made orders.

Cleanliness

The restaurant was frequently noted for its cleanliness, with many customers appreciating the tidy dining area and restrooms.

Drive-Thru Experience

Drive-thru service was generally efficient, but some customers experienced long waits and order inaccuracies.
  • MN
    Mitch Nicholson
    Dec 26, 2025
    5.0
    Amazing nice staff for fast food. Sandwich is S-tier.
  • LB
    Luna B
    Dec 9, 2025
    1.0
    Went through the drive thru at 8:10pm on Dec.9th 2025. The guy with the poorly dyed hair and nose ring was at the window. After placing my order, I told him I had 2 coupons before giving him my payment. He paused and let out grunt and said “You know you’re supposed to tell us if you have coupons up there. We have a huge sign for it.” There was no sign because I do look for those posters at the front of the drive thru. My boyfriend said he also didn’t see any sign and he also looked. The guy was seething with attitude. I informed him I didn’t see any sign and if there was it wasn’t lit up like the drive thru menu was. The dude let out another grunt after spiting out, “okay.” And then disappeared into the kitchen. You think for someone who works in a fast food restaurant that is known to make many human errors in a day, would know that maybe some people can’t see the sign at night and make that error of brining up coupons at the window. I don’t care if he had a bad day, if he can’t fix his attitude at the window; he needs to work a warehouse job, so he doesn’t have to worry about customer interaction. Food was decent though.
  • MC
    Mike Coverdale
    Nov 26, 2025
    5.0
    Great food and service
  • KC
    Kyl Cabbage
    Nov 25, 2025
    5.0
    Best Arby's in town!! Always clean, tasty and friendly!!
  • LB
    Lisa Baker
    Nov 4, 2025
    2.0
    Worst beef n cheddar sandwich I've ever had from an Arby's. Sloppily made, meat was all on 1 side of bun, very little cheese or sauce. Every. Single. Time. They ask if I want any sauce (also got steak bites and mozz sticks), tell them no sauce and don't want the marinara. Marinara in bag EVERY time and there was a BBQ sauce also in bag for steak bites. Why ask??