McDonald's

3.0
191 reviews
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Business Details

2820 Grand Prairie Pkwy, Waukee, IA
50263, United States
(515) 446-9783
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
2820 Grand Prairie Pkwy, Waukee, IA
50263, United States

Hours

Reviews

3.0
191 reviews
5 stars
63
4 stars
27
3 stars
17
2 stars
19
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 20 minutes for their orders, even during off-peak hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and overall order inaccuracy.

Staff Attitude

While some customers praised the friendliness of individual staff members, there were multiple complaints about rudeness and unprofessional behavior from employees.

Cleanliness and Environment

The restaurant was noted for being clean and well-maintained, but the layout and lack of self-service options for drinks and condiments were criticized.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
  • NO
    Nick OHara
    Nov 14, 2025
    1.0
    Ordered at the kiosk, food arrived 15 minutes later. Food was cold. Staff seemed overworked (unfriendly, exasperated replies). Friday at 6:00pm. Maybe 30% full in the dining area, drive thru seemed steady.
  • LM
    Liz Mansfield
    Nov 11, 2025
    1.0
    This location is horrible. I don’t have super high expectations but, truly, any of the other local locations woukd be a thousand times better than the service one gets at this store.
  • AJ
    Ashley Jean
    Nov 9, 2025
    1.0
    I do not post a review unless it’s amazing or by far the worst. This McDonald’s is by far the WORST out of every store in the entire Metro and surrounding area. The waits are always wrong, the service is horrible, food is consistently inaccurate. Today I waited for 10 mins for a coffee only in the drive thru. I finally called the store asking what was going on. They need some serious process changes to get this store up to par.
  • SD
    Stacia Dean
    Nov 2, 2025
    1.0
    Pull you around for a sandwich and fries. Shouldn't be necessary for such small orders. I've had this happen on multiple occasions. Once sat only for them to mess up my order 3x not sure why I continue to give business, but definitely done at this point. Several failed attempts.
  • MK
    Moriah Killin-Graves
    Nov 2, 2025
    2.0
    The only person that had customer service was the man who took my order. The lady at the pay window shut the window then opened and just said are you ready. No hello, how are you nothing. The person at the food window didn’t even say a word. Didn’t offer a drink tray nothing
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Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's in Waukee, IA?

McDonald's in Waukee, IA is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).