Chipotle Mexican Grill

2.4
156 reviews
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About

Mexican Restaurant
Chipotle Waukee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
425 E Hickman Rd, Waukee, IA
50263, United States

Hours

Reviews

2.4
156 reviews
5 stars
38
4 stars
10
3 stars
12
2 stars
12
1 star
84

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale chips, dry meat, and small portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and frequent ingredient shortages.

Cleanliness

Several customers noted that the restaurant was dirty, with sticky floors and unclean tables.

Management Concerns

Feedback indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • SS
    Sarah
    Dec 19, 2025
    1.0
    Where is my chicken in tacos ?
  • TL
    Tony LaRosa
    Dec 19, 2025
    4.0
    When I was a kid I worked at Taco Bell when it was still own by Glenn Bell in Downy California. I learned about Taco Bells ways way back in the '70s before Pepsi bought them out. But when Pepsi bought Taco Bell they had us measure the food and cut back on the portions. So much so we had to put air pockets in the food to get it to look near right. But damn it was so much air and so little food for the price I was embarrassed to serve it. Can you imagine selling air burritos? I recently went to Chipotle for some Mexican fast food. And it's an OMG! No air burritos. All items was filled with food. So I am now a Chipotle's fan. Fantastic food, friendly staff and quick to go. Thanks for the good food and service. I'll be back.
  • 6F
    6 Fav
    Dec 16, 2025
    1.0
    Very dirty and dry meat sitting too long in the heat pan and this place is crazy overpriced.! Unreal .! Ain’t going back there for sure .
  • JM
    Josh murray
    Dec 10, 2025
    1.0
    would give a 0 if a could i got the name of a manger named lance he yelled at one of the workers because he said that he gave a big portion of rice which he didn’t it looked like a regular amount when i tried to defend the employee he started to disrespect me and try to argue with and started yelling at the employee this was very disrespectful and unprofessional would never come here again unless he gets fired
  • MM
    Monica
    Nov 24, 2025
    4.0
    Went in around 6:45pm. I got served right away. The guy that helped me was nice and helpful. There were several other people at the front to help. I have really been enjoying Chipotle later. This is the first time visiting this restaurant. It is a nice new place with an updated look. The garage was full and needed some attention but it didn’t affect me. I would definitely go back again!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Waukee, IA?

Chipotle Mexican Grill in Waukee is open from 10:45 AM to 10:00 PM every day of the week.

Where is Chipotle Mexican Grill located in Waukee?

It is located at 425 E Hickman Rd, Dallas, Waukee, IA 50263, United States.