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ICON Donuts & Sweetery

About

Donut ShopBakery
ICON Donuts & Sweetery is a locally owned, locally operated bakery. Our vision is to deliver high quality handcrafted donuts and more in a welcoming environment for all. The name ICON stands for “iconic” people, places, and moments that we've brought to life in the form of delicious donuts and artistic designs. When you step through the doors of an ICON bakery, you’ll be greeted by an array of iconic donut options alongside the classic donut flavors we’ve all come to know and love. At ICON we believe that donuts can bring people together. When you step into an ICON bakery, we want you to feel like you belong. Stop by any of our bakery locations and enjoy great service, fresh donuts, delicious coffee, and a welcoming environment.

Location

ICON Donuts & Sweetery
1730 W Ridgeway Ave #600, Waterloo, IA
50701, United States

Hours

MondayClosed
Tuesday6:00 AM - 5:00 PM
Wednesday6:00 AM - 5:00 PM
Thursday6:00 AM - 5:00 PM
Friday6:00 AM - 5:00 PM
Saturday7:00 AM - 1:00 PM
Sunday7:00 AM - 1:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.