Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported frequent mistakes with their orders, receiving incorrect items or missing components.
Service Speed
Customers experienced long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Food Quality
The quality of food was inconsistent, with reports of cold, stale, or improperly prepared items.
Staff Attitude
Several reviews highlighted rude or unhelpful staff, contributing to a negative customer experience.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was criticized, raising concerns about overall hygiene.
DM
D MARTIN
Nov 15, 2025
1.0
This location needs to be just straight up shut down. 11 pm on a Friday night and they claim their system is down and not sure when they will be able to open. Every weekend they seem to close early, save all the hustle for everyone and shut it down.
KK
Kylie
Oct 26, 2025
1.0
Waited 20 minutes for 2 burgers and a nugget. Got a Dave’s single but did not come with any lettuce or tomatoes and was just bad. Fries were barely lukewarm and stale like they had been sitting for a while.
FL
First Last
Oct 23, 2025
1.0
They make mistakes and offer to fix it but make you go out of your way and come inside as if they haven’t inconvenienced you enough by not being capable of not screwing up a single meal order in the first place. “When dealing with customers issues we have you come inside” wasn’t my issue, it’s yours, I don’t work for Wendy’s.
MM
Merci
Oct 19, 2025
1.0
This Wendy’s is cheap. They swapped out leaf lettuce for shredded lettuce on their bacon cheese burger!
AF
Ashlyn Ferrie
Sep 30, 2025
5.0
Cook and grill man where on point and all the lady’s in a front where nice!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Waterloo, IA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Waterloo, IA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (319) 236-2290.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 18 15 La Porte Wendy’s serve breakfast?
Yes, this Wendy’s location in Waterloo, IA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 1815 La Porte, Waterloo, IA?
The drive-thru is open from 6:30 AM to 1:00 AM Monday through Saturday, and from 6:30 AM to 11:00 PM on Sunday.
Does this Wendy's location serve breakfast?
Yes, Wendy's at 1815 La Porte, Waterloo serves breakfast with options like combos, croissants, biscuits, and coffee.
Is dine-in available at this Wendy's?
Yes, this Wendy's location offers dine-in along with drive-thru, takeout, and delivery services.
What payment methods are accepted at Wendy's on 1815 La Porte?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through a mobile app?
Yes, orders can be placed online at order.wendys.com or through the Wendy's mobile app available on the App Store.
How can I provide feedback or contact the Wendy's at 1815 La Porte?
You can contact the location directly at (319) 236-2290 or provide feedback through Wendy's Customer Care via their contact page or customer satisfaction survey.
Are there any nearby fast food restaurants near Wendy's at 1815 La Porte?
Yes, nearby fast food options include Taco Bell, Subway, McDonald's, Burger King, Freddy's Frozen Custard & Steakburgers, and Domino's Pizza, offering a range of cuisines from burgers to Mexican and pizza.
Are there lodging options close to Wendy's at 1815 La Porte?
Yes, nearby hotels include Days Inn & Suites, Motel 6, Boarders Inn and Suites, Super 8 by Wyndham Waterloo, and Baymont by Wyndham Waterloo, making it convenient for travelers to find accommodations near this Wendy's location.
What nearby retail and convenience stores can customers visit when coming to Wendy's at 1815 La Porte?
Nearby retail and convenience stores include Kwik Trip, TOBACCO OUTLET PLUS #500, and CVS Pharmacy, providing options for shopping or quick stops before or after enjoying a meal at Wendy's.
Does Wendy's at 1815 La Porte accept delivery and do they have late-night service?
Yes, Wendy's offers delivery service where available and is open late with drive-thru hours until 1:00 AM on most days, providing convenient options for late-night meals.