Brand Certified
McDonald's
3.4(1091 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
3658 Kimball Ave, Waterloo, IA
50702, United States
Certified by McDonald's • Feb 22, 2026
(319) 234-3517
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
1,091 reviews
5 stars
367
4 stars
233
3 stars
199
2 stars
92
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rudeness and inattentiveness from staff.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.
Service Speed
Customers expressed frustration with slow service times, both in the drive-thru and for dine-in orders.
Positive Staff Interactions
Despite the overall negative feedback, some customers noted positive interactions with specific staff members who provided friendly service.
- JBJ BFeb 9, 20265.0Couldn't complain,fast food and friendly service
- ETElizabeth TimmermanJan 28, 20261.0I simply asked for no onions because I am allergic and they put onions on my food like listen to what your customers say
- MAMarilyn AndersonJan 20, 20262.0It's cold outside. Would of been nice to have sandwiches hot but.noo very disipoined.
- DMDelaney McFeeJan 17, 20261.0There was a bug in my drink 🤮
- DBDevon BurgessDec 22, 20251.0I would suggest you go to a different McDonald's. This place has one job and that is to make burgers. I just got my sandwich and this is how I got it. I understand they were busy but this looks like they literally threw the ingredients on the paper and wrapped it that way.
Frequently Asked Questions About McDonald's
What are the McDonald's Waterloo location's regular dining hours?
McDonald's in Waterloo is open from 5:00 AM to 11:00 PM every day.
When is the drive-thru open at the McDonald's on Kimball Ave?
The drive-thru is open daily from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
Can I get delivery service from this McDonald's?
Yes, McDonald's offers delivery with hours from 5:00 AM to 11:30 PM Sunday through Thursday, and until 12:30 AM on Friday and Saturday.
What delivery and pickup options are available at McDonald's Waterloo?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's food online or via mobile app?
You can order through the McDonald's App available on Apple and Android, or via their online order links.
What payment methods does McDonald's Waterloo accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, it has a drive-thru service available.
Which nearby banks can I visit before or after dining at McDonald's?
Farmers State Bank is located near McDonald's, convenient for banking needs during your meal visit.
What nearby health and wellness services are close to McDonald's Waterloo?
Nearby options include Summit Chiropractic & Physical Therapy, Kuhn Chiropractic PC, Premier Dermatology, and Northeast Iowa Podiatry for your health needs.
Are there other fast food options near McDonald's Waterloo?
Yes, nearby fast food restaurants include Arby's and Subway, offering variety before or after your McDonald's visit.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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