McDonald's

3.4
1089 reviews
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Business Details

3658 Kimball Ave, Waterloo, IA
50702, United States
(319) 234-3517
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3658 Kimball Ave, Waterloo, IA
50702, United States

Hours

Reviews

3.4
1,089 reviews
5 stars
367
4 stars
233
3 stars
199
2 stars
91
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Staff Attitude

While some employees were praised for their friendliness, many reviews noted a lack of professionalism and care among the staff.
  • DB
    Devon Burgess
    Dec 22, 2025
    1.0
    I would suggest you go to a different McDonald's. This place has one job and that is to make burgers. I just got my sandwich and this is how I got it. I understand they were busy but this looks like they literally threw the ingredients on the paper and wrapped it that way.
  • CM
    Caleb McCombs
    Dec 7, 2025
    2.0
    I just went through the drive thru and they forgot my 20 piece nuggets.
  • CG
    Charlie Gallentine
    Nov 25, 2025
    1.0
    My son and I were very disappointed because the staff here is very rude,the food is never ready when we order in advance and always made wrong.
  • CG
    Charlee Grapp
    Nov 5, 2025
    1.0
    I ordered a #7 and I also ordered a LG mocha iced coffee. When I got home I pulled out the hot picante sauces and one was extremely dirty and disgusting. It looks as though this sauce packet had been on the ground for quite some time and then picked up and placed back in the storage container to hand out to customers. My Mocha was not mixed whatsoever and it was just a plain coffee with chocolate syrup on the bottom. They also put whip cream on it even though an iced coffee does not come with whip cream. Extremely unpleasant and unsanitary experience.
  • IH
    Iyanna Hoskins
    Nov 4, 2025
    1.0
    I ordered a number 9 with no cheese and on the ticket it specified no cheese . Just for it to be a cheeseburger 😒☹️
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Frequently Asked Questions About McDonald's

What are the McDonald's Waterloo location's regular dining hours?

McDonald's in Waterloo is open from 5:00 AM to 11:00 PM every day.

When is the drive-thru open at the McDonald's on Kimball Ave?

The drive-thru is open daily from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.