McDonald's

3.4
1086 reviews
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Business Details

3658 Kimball Ave, Waterloo, IA
50702, United States
(319) 234-3517
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3658 Kimball Ave, Waterloo, IA
50702, United States

Hours

Reviews

3.4
1,086 reviews
5 stars
366
4 stars
233
3 stars
199
2 stars
90
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and poorly prepared meals.

Service Speed

Customers frequently complained about slow service, both in the drive-thru and dine-in, leading to long wait times.

Staff Attitude

While some employees were praised for their friendliness, many reviews noted a lack of effort and professionalism among the staff.
  • CG
    Charlee Grapp
    Nov 5, 2025
    1.0
    I ordered a #7 and I also ordered a LG mocha iced coffee. When I got home I pulled out the hot picante sauces and one was extremely dirty and disgusting. It looks as though this sauce packet had been on the ground for quite some time and then picked up and placed back in the storage container to hand out to customers. My Mocha was not mixed whatsoever and it was just a plain coffee with chocolate syrup on the bottom. They also put whip cream on it even though an iced coffee does not come with whip cream. Extremely unpleasant and unsanitary experience.
  • IH
    Iyanna Hoskins
    Nov 4, 2025
    1.0
    I ordered a number 9 with no cheese and on the ticket it specified no cheese . Just for it to be a cheeseburger 😒☹️
  • LD
    Lilianna Dillon
    Nov 2, 2025
    1.0
    Went through the drive through, waited awhile to be spoken to. Asked for a large sweet tea and two large waters to start with, said they didn’t have sweet tea. Then ordered a small shake with two large waters and they said they don’t do large waters only small? Honestly worst Mcdonald’s i’ve been to, receiving my food wasn’t bad but the drive through experience was and the workers don’t seem to care. Was abt to find a different mcdonald’s.
  • SD
    Shadow Dragon
    Oct 24, 2025
    1.0
    Poor customer service
  • EJ
    eyesrblue73 J
    Oct 6, 2025
    1.0
    If I could leave Zero stars, I would. Ordered my granddaughter a chocolate shake. Barely any chocolate. Not mixed either. Asked her to pleaze fix it. She refused and said,"the machine spits it out that way, that's how you get it!" And rude. Mcdonalds has gone downhill. And gone up in price. $5 for a med crap shake! Ill go somewhere else from now on
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Frequently Asked Questions About McDonald's

What are the McDonald's Waterloo location's regular dining hours?

McDonald's in Waterloo is open from 5:00 AM to 11:00 PM every day.

When is the drive-thru open at the McDonald's on Kimball Ave?

The drive-thru is open daily from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.