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McDonald's

3.4
(841 reviews)

Business Details

3695 University Ave, Waterloo, IA
50701, United States
(319) 234-1107
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3695 University Ave, Waterloo, IA
50701, United States

Hours

Reviews

3.4
841 reviews
5 stars
254
4 stars
196
3 stars
163
2 stars
66
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many customers reported issues with food quality, including cold meals, incorrect items, and unsanitary conditions.

Cleanliness

The restaurant was frequently described as dirty, with complaints about greasy floors and unclean dining areas.

Staff Attitude

While some customers noted friendly staff, many others experienced rudeness and unprofessional behavior from employees.
  • JW
    Jennifer Wiese
    1 day ago
    1.0
    Pretty shity service AT 654PM SAT IN LINE FOR 20 MINS WELL A MANAGER WAS ON A VIDEO CALL ON HER PHONE. THEN A YOUNGKID JUST THROWS FOOD AT GUEST IN THE DRIVE THROUGH.
  • DB
    Derrick Brown
    Feb 23, 2026
    3.0
    I found a hair in my food
  • AS
    Alex Smith
    Feb 22, 2026
    1.0
    Placed order, couldn't get that completely right. Food came and it wasnt right either. Took forever and wouldn't recommend this location.
  • DT
    d Gib tech tips
    Feb 8, 2026
    1.0
    Guy at the drive thru was rude. Worker fighting with each other inside. Handed me the wrong drink and then told me it was my fault lol
  • BB
    Blasian Blasian
    Jan 18, 2026
    1.0
    November 30th 2025 I ordered a breakfast meal & my egg was rotten & green I was at work so I couldn’t leave to come back up there for them to make my food again so they offered coupons took my name & number down I never received any coupons in the mail or still not a refund! I’m pregnant I couldn’t eat my food I ordered while I was at work because of this situation they are still not trying to do anything about the situation I really feel played out of my money! I will NOT be coming back here so disgusting! Horrible customer service & I was definitely NOT satisfied as a loyal customer they have now lost a loyal costumer due to this situation! Be careful everyone I have been really patient & nice about the whole situation .

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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