Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
827 reviews
5 stars
252
4 stars
195
3 stars
160
2 stars
66
1 star
154
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of long wait times and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty restrooms and floors, contributing to a negative dining experience.
Food Quality
There were numerous complaints about food being served cold, incorrect orders, and overall poor food preparation.
Staff Attitude
While some customers praised friendly staff, many others reported negative interactions, particularly from night shift workers.
Management Issues
Several reviews mentioned poor management practices, including yelling at employees and failing to address customer complaints.
- CWChad Willett3 days ago4.0We all know it's McDonald's but I love that shit!
- UBUgly Boba_CookieNov 9, 20253.0Forgot my smoothie than gave us a small instead of medium. Forgot all 7 kids toys and then gave each happy meal the same toy.
- MMMoonMasterOct 5, 20251.0Walked in to grab ice cream, not a single staff member made an attempt to check upfront for 10 min
- CPchris penningAug 31, 20251.0Lady was screaming at customers, cursing, fighting with employees. We’ve waited in the drive through for 20 minutes while the lady screamed through the window that she doesn’t care how long it’s been. Worst McDonalds experience I’ve had
- HFHeather FAug 21, 20251.0Floors very greasy. A person could fall very easily. No hand soap in restrooms!!!!! Bathroom very dirty !!! Having homeless people ask you for money while trying to restroom is concerning . the cleanliness of place needs to be inspected. Super disgusting.
Frequently Asked Questions About McDonald's
What are the main operating hours of McDonald's at 3695 University Ave, Waterloo, IA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the McDonald's drive-thru is available every day from 5:00 AM to 11:00 PM.
Can I order McDonald's delivery from this location?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
What delivery and pickup options does McDonald's at Waterloo offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order food from McDonald's using a mobile app?
You can order via the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is McDonald's located in Waterloo, IA?
The address is 3695 University Ave, Waterloo, IA 50701, USA.
What nearby entertainment options are close to McDonald's at this location?
Get Air Trampoline Park and Get Air Waterloo, both offering fun recreational activities, are nearby and great for a visit before or after your meal.
Are there any nearby coffee shops where I can enjoy a drink before or after visiting McDonald's?
Yes, Caribou Coffee is nearby and offers a variety of coffee and tea options.
What medical facilities are near the McDonald's location?
Nearby medical services include UnityPoint Health Allen Hospital - Center for Sleep, UnityPoint at Home - Home Medical Equipment, and healthcare providers such as Jenny Lucas, ARNP.