McDonald's

3.2
1141 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2222 Logan Ave, Waterloo, IA
50703, United States

Hours

Reviews

3.2
1,141 reviews
5 stars
342
4 stars
213
3 stars
220
2 stars
115
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, including cold fries and undercooked burgers.

Cleanliness

Several customers noted dirty dining areas and unsanitary conditions, impacting their overall experience.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Management Issues

Feedback indicated poor management practices, including staff training deficiencies and inadequate handling of customer complaints.
  • RM
    Rick Moore
    2 days ago
    4.0
    It was as any McDonalds should be - cheap, fast and filling.
  • TB
    Twylah Busler
    6 days ago
    5.0
    They were kind of rude but the food was great, love their fries! The service was inappropriate, they were cold towards us & when we asked about senior discount,they told us it was only on our drinks & we should have said something before they added it all up. The fries were cooked just right & had the right amount of salt on them. Prices were good. We had the Big Mac meal & 10 piece Chicken Nuggets, Double Cheese Burgers & Dr. Pepper for our drinks. Kids loved their Chicken Nuggets they said they were good & soft not hard like before
  • LK
    Lillian K
    Nov 14, 2025
    1.0
    TLDR Version: don’t come here if you’re expecting it to actually be quick or have normal McDonald’s quality food, because neither of those things are true for this location. Don’t come here if you’re expecting FAST FOOD to be fast. We came to the drive thru with one car in the opposite lane whose order was already being taken. We proceeded to sit there with no one ever saying anything to us, to the point where we tried reversing and pulling forward again. Still nothing. Two cars pulled into the other lane and they started taking their order and continued to ignore us. We finally got a “one minute” which turned into many minutes as they took both other cars orders and never said anything to us. When we finally got to order we were cut off halfway through our order with the cashier trying to rush us through, which is an absolutely insane way to treat people who waited at least 10 minutes to even be acknowledged. After ordering, it took at least another 6+ minutes to get our food, which we’re both 99% sure was handed to the car in front of us as they had to hand a bag back and give the employee their receipt to get the correct order. We were looking forward to finally getting to eat and get back on the road for our trip, only to find out the food was just as disappointing as everything else. Fries had absolutely no salt and the sandwiches looked like they’d been smooshed, and they were missing toppings. I’ve never written a review for anywhere before, but I genuinely don’t want anyone being on a trip like us stopping here expecting it to not add 20+ minutes to their trip with bad food and bad service.
  • GG
    Guy
    Nov 3, 2025
    1.0
    The woman that took my order was rude and very impatient. Order a large meal they gave me a medium no straw. Way under cooked burger almost still frozen in the middle the chicken nuggets were also cool. I was the only one in the drive thru I don’t understand what the rush was. 11/3/25
  • EE
    Erica Eenhuis
    Oct 28, 2025
    2.0
    Took our order in drive thru, to get pay, did not have our order. Gave it to them again, received attitude. Still got half our order incorrect !!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Waterloo, IA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 10:30 PM, including same-day and no-contact delivery options.