Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.
Food Quality
Many reviews mentioned cold or poorly prepared food, including cold fries and undercooked burgers.
Cleanliness
Several customers noted dirty dining areas and unsanitary conditions, impacting their overall experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Management Issues
Feedback indicated poor management practices, including staff training deficiencies and inadequate handling of customer complaints.
RM
Rick Moore
2 days ago
4.0
It was as any McDonalds should be - cheap, fast and filling.
TB
Twylah Busler
6 days ago
5.0
They were kind of rude but the food was great, love their fries!
The service was inappropriate, they were cold towards us & when we asked about senior discount,they told us it was only on our drinks & we should have said something before they added it all up.
The fries were cooked just right & had the right amount of salt on them.
Prices were good.
We had the Big Mac meal & 10 piece Chicken Nuggets, Double Cheese Burgers & Dr. Pepper for our drinks.
Kids loved their Chicken Nuggets they said they were good & soft not hard like before
LK
Lillian K
Nov 14, 2025
1.0
TLDR Version: don’t come here if you’re expecting it to actually be quick or have normal McDonald’s quality food, because neither of those things are true for this location.
Don’t come here if you’re expecting FAST FOOD to be fast. We came to the drive thru with one car in the opposite lane whose order was already being taken. We proceeded to sit there with no one ever saying anything to us, to the point where we tried reversing and pulling forward again. Still nothing. Two cars pulled into the other lane and they started taking their order and continued to ignore us. We finally got a “one minute” which turned into many minutes as they took both other cars orders and never said anything to us. When we finally got to order we were cut off halfway through our order with the cashier trying to rush us through, which is an absolutely insane way to treat people who waited at least 10 minutes to even be acknowledged.
After ordering, it took at least another 6+ minutes to get our food, which we’re both 99% sure was handed to the car in front of us as they had to hand a bag back and give the employee their receipt to get the correct order. We were looking forward to finally getting to eat and get back on the road for our trip, only to find out the food was just as disappointing as everything else. Fries had absolutely no salt and the sandwiches looked like they’d been smooshed, and they were missing toppings. I’ve never written a review for anywhere before, but I genuinely don’t want anyone being on a trip like us stopping here expecting it to not add 20+ minutes to their trip with bad food and bad service.
GG
Guy
Nov 3, 2025
1.0
The woman that took my order was rude and very impatient. Order a large meal they gave me a medium no straw. Way under cooked burger almost still frozen in the middle the chicken nuggets were also cool. I was the only one in the drive thru I don’t understand what the rush was. 11/3/25
EE
Erica Eenhuis
Oct 28, 2025
2.0
Took our order in drive thru, to get pay, did not have our order. Gave it to them again, received attitude. Still got half our order incorrect !!
What are the operating hours for McDonald's in Waterloo, IA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 10:30 PM, including same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM for your convenience.
What payment methods are accepted at McDonald's on 2222 Logan Ave?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's food through a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
What services does this McDonald's location provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Where is McDonald's located in Waterloo, IA?
This McDonald's is located at 2222 Logan Ave, Waterloo, Iowa, 50703, USA.
Are there any other dining options near McDonald's at 2222 Logan Ave?
Yes, nearby dining options include Ground Round Grill and Bar, Subway, and East China Chinese Restaurant.
What nearby medical facilities are close to McDonald's on Logan Ave?
Nearby medical facilities include UnityPoint Clinic Therapy - North Crossing, Massage Therapy - North Crossing, and several physical therapy and doctor offices such as Katie Hoover A.R.N.P. and Kelsey Kerns, PT.
What nearby services can I find close to McDonald's at 2222 Logan Ave?
Nearby services include financial institutions like Western Union and Check `n Go, as well as retail at Hy-Vee and furniture stores such as Furniture and More.