Jimmy John's

Reviews

• LW

  Lakeshia Wilson

  Nov 4, 2025
  3.0
  I have ordered from this location for years. I have never had an issue. I received my order yesterday and literally had to look for the meat because I could only taste bread. The portion sizes have decreased drastically. I spent $24 on a meal that I could have gotten elsewhere for a lot cheaper. I am very disappointed.
• SM

  Sierra McFarlane

  Sep 15, 2025
  3.0
  This used to be my favorite JJ's to go to and I frequented it often, but now if you go after 3-4pm you'll be left with subpar customer service. A few weeks ago I ordered no lettuce or tomato for my picky kid and they put it on anyways so I casually brought it up and they said "just pick it off?" (which I usually do, but you should address it better), another time recently I ordered 4 very basics subs and the guy kept sighing loudly when I said I had one more (there was no one else in line or the drive through), and yesterday I went in to pick up a mobile order and nobody greeted me, I stood there awkwardly and then was just glared at at the register until I told her I was picking up. One sandwich had maybe 2 pieces of turkey on it and was not worth the money at all. For mobile orders, other JJs get the entire order ready, even the drinks, and put them in a box for you to easily carry out. This one just gave me the 3 cups (which is fine too fill up ourselves) but didn't offer a drink carrier or anything, say have a good day, etc. I've worked in food service before and we would've failed all of our surveys or secret shopper tests acting like this. And I'm always very kind to staff so it's not like they reciprocated any attitude back to me... A pro is that the store is very clean and in a convenient location. And typically staff is better during the daytime hours, but it's definitely gone downhill in other regards.
• SR

  Sierra R.

  Sep 5, 2025
  1.0
  Very slow service, which is odd because there's never more than 3 customers including myself. Don't know if it's a staffing problem but the 'freaky fast' slogan does not apply to this location. Deliveries are hit or miss, they don't ever seem to have drivers which is a shame. Quality is sometimes and issue, I've had brown lettuce, or rock solid bread before.
• CC

  CaptNemo563

  Aug 30, 2025
  2.0
  Just dont. This used to be really great. I would guess there has been management changes and poor hiring decisions. We ordered food that took over an hour to arrive. When we did get it the sandwiche, they had been made and out for an hour and a half. Im fine with a wait, I can be understanding of that, it happens for lots of reasons. Them knowingly giving us food that had gone that long prepared and unrefrigerated... that's not okay. To be fair I did report it in a survey and they offered us credit for the meals, but the problem was the unsafe food handling practices. They made no remarks at all to that. I cant eat at a place where keeping food unrefrigerated for over an hour and serving it is normalized behavior. Be better, you used to be so it can be done.
• PG

  phillip garthoff

  Dec 16, 2017
  5.0
  Food