The service in the drive thru sucked. We went through to get a blizzard. The lady who was at the window, a short lady with kinda curly hair, stared my husband down with a big scowl on her face. She didn't serve our blizzard upside down like she was supposed to and someone made mine wrong. We thanked her and instead of smiling or exchanging pleasantries, she scowled at my husband and slammed the window in his face. We almost went in right then and there to report her but we were on our way somewhere, which is why we went to the drive thru in the first place. Horrible service and no quality control on food products.
JM
Jeff Mower
Aug 12, 2025
4.0
The food was good and the workers were professional.
AB
Adam B
Aug 3, 2025
1.0
I think this dairy Queen has been here since I was born, and like many in the area, it has a decent amount of nostalgic value from the days of cruising University and getting summer ice cream.
This dairy Queen is currently a very sad representation of those memories. It's dirty, completely understaffed, and the employees don't do much of the treat making anymore. The Dilly bars, buster bars, cakes, et al are pre-packaged and shipped from elsewhere, they taste terrible and aren't even the same size as they used to be. Why are they so expensive if they are making them cheaper?
Just skip this site, I don't want it to go away but it would need new management, a new way of operating. I will miss it.
And if you trust the food prepared here, you are an adventurous person.
TT
Tim T
Jul 21, 2025
4.0
Small place with decent service!
Ice cream is nice and burger is not so bad.
Not much indoor seating though.
AT
A T
Jul 21, 2025
1.0
This Diary Queen location does not acknowledge or accept Diary Queen Coupons. I would go to the Laporte Rd location in Waterloo. I had a better experience at the Laporte Rd location. Just a heads up if you have Diary Queen Coupons. It will save you time and gas.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Waterloo, IA?
Dairy Queen Grill & Chill in Waterloo is open every day from 11:00 AM to 9:00 PM.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and more classic fast-food fare.
Does this Dairy Queen location have a drive-thru and outdoor seating?
Yes, this Dairy Queen offers both a drive-thru service and outdoor seating for your convenience.
Is Dairy Queen Grill & Chill in Waterloo family-friendly and accessible for children?
Yes, it welcomes families and children and is wheelchair accessible.
Can I order birthday cakes or ice cream cakes at this Dairy Queen?
Yes, you can order birthday cakes and ice cream cakes through their DQCakes.com service.
What is the address and contact phone number for Dairy Queen Grill & Chill in Waterloo?
The address is 2719 University Ave, Waterloo, IA 50701-3333, and the phone number is +1 319-233-8603.
Where can I find exclusive deals for Dairy Queen Grill & Chill?
Download the Dairy Queen app to access exclusive deals at this location.
Are there nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby you can find Miracle Car Wash for car cleaning, Posh Salon and Total Image Salon for beauty services, and Maple Lanes bowling alley for entertainment.
How can I get to Dairy Queen Grill & Chill using local services or businesses nearby?
You can use local landmarks like Miracle Car Wash and Posh Salon to locate Dairy Queen easily on University Ave in Waterloo, IA.
Are there other food and recreational options close to Dairy Queen in Waterloo?
Yes, you can visit nearby spots like Maid-Rite for sandwiches, Imperial Restaurant & Lounge for dining, and Kingpin Social at Maple Lanes for bowling and entertainment.