Arby's

3.9
740 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3657 Kimball Ave, Waterloo, IA
50702, United States

Hours

Reviews

3.9
740 reviews
5 stars
333
4 stars
186
3 stars
122
2 stars
40
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others reported cold or poorly prepared items.

Service Issues

Numerous complaints about slow service, incorrect orders, and rude staff, particularly in the drive-thru.

Cleanliness

Inconsistent cleanliness reported; some customers noted dirty dining areas and restrooms.

Positive Staff Interactions

Several customers praised friendly and helpful staff, especially during busy times.

Value for Money

Concerns about portion sizes and pricing, with some feeling that the food did not justify the cost.
  • LY
    Leigh Yarger
    Dec 22, 2025
    3.0
    The light fixtures need cleaned
  • CG
    Charlie Gallentine
    Nov 25, 2025
    2.0
    I love the loaded Italian sub but this location is not very good.
  • AM
    A MP
    Nov 6, 2025
    1.0
    Terrible. Just ordered mozz sticks and fries since I was in the area and it was on the way, and my fries has a piece of long hair in it. Absolutely disgusted!🤢
  • DH
    Don H
    Oct 6, 2025
    1.0
    If I could leave 0 stars I would. They did not put 2 of the 3 items ordered in the bag. Went back in and told them and they still left one item out. Very incompetent. Won't go back nor recommend
  • JM
    josh murphy
    Oct 5, 2025
    5.0
    Great food Great atmosphere Awesome service 😁