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Arby's

3.9
(748 reviews)
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Business Details

3657 Kimball Ave, Waterloo, IA
50702, United States
(319) 233-4147
http://www.arbys.com/locations/us/ia/waterloo/3657-kimball-ave/store-6261
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3657 Kimball Ave, Waterloo, IA
50702, United States

Hours

Reviews

3.9
748 reviews
5 stars
337
4 stars
189
3 stars
122
2 stars
40
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, polite, and efficient, although some reported rude behavior from certain employees.

Food Quality

While several customers enjoyed the food, there were numerous complaints about cold, poorly prepared, or incorrect orders.

Cleanliness Issues

Multiple reviews highlighted cleanliness problems in the dining area and restrooms, with some describing the environment as dirty.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some expressing frustration over delays and incomplete orders.
  • TL
    Twisted Lily
    Feb 21, 2026
    5.0
    1st INSIDE Kimball Arby's
  • TT
    Trina
    Jan 30, 2026
    5.0
    The staff is amazing
  • CC
    Chris
    Jan 25, 2026
    1.0
    If i could leave zero stars, I WOULD! (YSO) Walked into this Arby's and it stunk like a toilet backed up Look and my wife and kids and said we are not eating here🤮
  • LY
    Leigh Yarger
    Dec 22, 2025
    3.0
    The light fixtures need cleaned
  • CG
    Charlie Gallentine
    Nov 25, 2025
    2.0
    I love the loaded Italian sub but this location is not very good.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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