Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1018 W Madison St in Washington, IA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported long wait times, incorrect orders, and poor customer service, particularly from management.
Food Quality
The quality of food varied, with some customers enjoying the pizza and wings, while others found it subpar, cold, or poorly prepared.
Delivery Problems
Delivery times were often longer than expected, with several customers experiencing cold food upon arrival.
Staff Friendliness
While some reviews highlighted friendly and helpful staff, others noted rudeness and lack of attentiveness.
VP
Vera Parker
Dec 31, 2025
2.0
Not really the greatest Pizza Hut. Have had issues with food taking significantly longer than predicted for delivery, or delivery not being available at times when it normally is, according to their website. Once the website took our order and it took over an hour for someone to notify us that delivery was not possible that day and that we’d be refunded in a few days, while we had been sitting there hungry.
SM
Stacy Moore
Oct 10, 2025
1.0
Food was what you would expect! Service... well the service may as well not exist! The phone rang the entire time we were here. Stood at the front counter for a minimum of 5 minutes before someone came from the back to take my order. They only had plastic forks and we had to ask for plates when we sat at a booth to eat there. It was a sad experience and from now on if I want pizza I will order it online, cause going in here was not a good experience!
SC
Shawn Clanton
Aug 1, 2025
2.0
Had ordered a meat lovers melt. They gave me a Hawaiian. When I called to have them make it right. I heard the manager in the background say they dont make a Hawaiian melt.. well they did this day. I was asked to bring it back so they could see it. They seen it was wrong, Usually they let you keep the mistake. They took that back and I continously hear the manager talking smack in the back room. I do have to say the young lady working the register was very polite and helpful but that manager needs to be checked!
LM
Lu Ann Miller
Jul 22, 2025
2.0
Service seemed great at first, then we needed a box. No one to be found so I called the phone number and it rang endlessly. Finally someone came out from the kitchen and got a box for us