McDonald's

3.4
878 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
311 S Marion Avenue, Washington, IA
52353, United States

Hours

Reviews

3.4
878 reviews
5 stars
267
4 stars
192
3 stars
173
2 stars
89
1 star
157

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or incorrect orders.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness Concerns

Several customers noted cleanliness issues in both the dining and food preparation areas.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and quick service during less busy times.

Renovation Feedback

The ongoing renovations received mixed reviews, with some customers missing the previous atmosphere.
  • JK
    Julian Kleineberg
    Nov 17, 2025
    1.0
    Just spent hour in drive thru for two sandwiches
  • AR
    Amanda Reynolds
    Nov 14, 2025
    1.0
    This McDonald's is such a disgrace. It took 20 or more mins to get your food after selecting your order on a kiosk that barely works. The staff is no were to be seen and if they are around they are standing there doing absolutely nothing. By the time you get your order the burgers are cold, the drinks are not staying cold because the ice is melted. The new renovation of the establishment is a total and complete waste of money and quite frankly didn't need to happen.
  • FO
    Fenrir Odinbane
    Nov 14, 2025
    1.0
    Where do I even begin? The renovation ruined this McDonald's!!!!!! Cold burgers, my wife's fries were green, the boxes of frys we're not even full so we got a little more than half of a full order of fries each. We waited more than 20 minutes for our food when all we ordered was two medium double quarter pounders meals, and there was a guy behind us who was waiting long before we even got there! Meanwhile people who just came in were already getting food that they literally just ordered. There is no clear waiting area so everyone is just randomly standing around everywhere waiting for their food which makes the waiting area a confusing mess, and now you don't even get to order from an actual person, you have to order from a kiosk that barely works and is incredibly confusing to anyone who's not a teenager. And there's young employees just standing around doing nothing, I heard one of the managers say the one guys name was "Austin" he was just standing around chatting away not doing his job at all. By rebuilding and doing all these things they took the best McDonald's anywhere around and turned it into a horror show. I will never go back again. I would not go back to this McDonald's even if the food was free and you had a gun to my head. This McDonald's is an absolute disgrace. McDonald's clearly no longer cares about its customers and this new building makes that very clear.
  • MM
    Mike
    Nov 5, 2025
    1.0
    Since this placed was just torn door and newly built I figured I’d give it another chance. Might be a new building but same business inside Got my order wrong but wouldn’t let me correct it. Had to go to pay window which wasn’t a problem. Food took forever and when I did get it half my food was missing. I had to call to get my food and then after all that it was COLD. Can’t say I didn’t try giving these guys a second chance
  • BK
    Brandi Karpan
    Nov 4, 2025
    5.0
    I've eaten in this place and have had drive through orders too. I will give it a 5 due to everything is always good and sometimes it is great. Never have had a bad experience here with anything!

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

Does this McDonald's offer delivery services and what are the delivery hours?

Yes, delivery is available Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 3:59 AM, Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 1:00 AM.