Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent food quality, with many experiencing cold or incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Cleanliness Concerns
Several customers noted cleanliness issues in both the dining and food preparation areas.
Positive Experiences
Despite the negatives, some customers praised the friendly staff and quick service during less busy times.
Renovation Feedback
The ongoing renovations received mixed reviews, with some customers missing the previous atmosphere.
JK
Julian Kleineberg
Nov 17, 2025
1.0
Just spent hour in drive thru for two sandwiches
AR
Amanda Reynolds
Nov 14, 2025
1.0
This McDonald's is such a disgrace. It took 20 or more mins to get your food after selecting your order on a kiosk that barely works. The staff is no were to be seen and if they are around they are standing there doing absolutely nothing. By the time you get your order the burgers are cold, the drinks are not staying cold because the ice is melted. The new renovation of the establishment is a total and complete waste of money and quite frankly didn't need to happen.
FO
Fenrir Odinbane
Nov 14, 2025
1.0
Where do I even begin? The renovation ruined this McDonald's!!!!!! Cold burgers, my wife's fries were green, the boxes of frys we're not even full so we got a little more than half of a full order of fries each. We waited more than 20 minutes for our food when all we ordered was two medium double quarter pounders meals, and there was a guy behind us who was waiting long before we even got there! Meanwhile people who just came in were already getting food that they literally just ordered. There is no clear waiting area so everyone is just randomly standing around everywhere waiting for their food which makes the waiting area a confusing mess, and now you don't even get to order from an actual person, you have to order from a kiosk that barely works and is incredibly confusing to anyone who's not a teenager. And there's young employees just standing around doing nothing, I heard one of the managers say the one guys name was "Austin" he was just standing around chatting away not doing his job at all. By rebuilding and doing all these things they took the best McDonald's anywhere around and turned it into a horror show. I will never go back again. I would not go back to this McDonald's even if the food was free and you had a gun to my head. This McDonald's is an absolute disgrace. McDonald's clearly no longer cares about its customers and this new building makes that very clear.
MM
Mike
Nov 5, 2025
1.0
Since this placed was just torn door and newly built I figured I’d give it another chance.
Might be a new building but same business inside
Got my order wrong but wouldn’t let me correct it. Had to go to pay window which wasn’t a problem.
Food took forever and when I did get it half my food was missing. I had to call to get my food and then after all that it was COLD.
Can’t say I didn’t try giving these guys a second chance
BK
Brandi Karpan
Nov 4, 2025
5.0
I've eaten in this place and have had drive through orders too. I will give it a 5 due to everything is always good and sometimes it is great. Never have had a bad experience here with anything!
What are the regular operating hours of this McDonald's location?
This McDonald's is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
Does this McDonald's offer delivery services and what are the delivery hours?
Yes, delivery is available Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 3:59 AM, Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 1:00 AM.
Is a drive-thru service available at this McDonald's and when is it open?
Yes, drive-thru is available Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday open 24 hours, and Sunday from 4:00 AM to 1:00 AM.
What payment methods are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android, via quick links.
What types of services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, Mobile Offers, Mobile Ordering, WiFi, and Curbside Pickup.
Where is this McDonald's located?
It is located at 311 S Marion Avenue, Washington, IA 52353, United States.
Are there nearby dining options close to McDonald's where I can explore other food choices?
Nearby dining options include Subway, Napoli's Italian Restaurant, Scooter's Coffee, and Conoco which also offers breakfast and brunch.
What local businesses or services are near this McDonald's that might be helpful to visitors?
Nearby businesses include Edward Jones for financial services, Ross Auto & Muffler for automotive needs, and Cost Cutters for hair salon services.
Are there any entertainment or community places near this McDonald's?
Yes, nearby there is the Live Animal Christmas Show theatre, Marion Avenue Baptist Church, and Remnant Ministries community organization.