McDonald's

3.2
1016 reviews
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Business Details

4900 NW Urbandale Dr, Urbandale, IA
50322, United States
(515) 276-5750
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4900 NW Urbandale Dr, Urbandale, IA
50322, United States

Hours

Reviews

3.2
1,016 reviews
5 stars
288
4 stars
220
3 stars
187
2 stars
93
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Numerous customers described staff as rude or indifferent, with some noting a lack of urgency and poor customer service.

Food Quality

Feedback indicated inconsistent food quality, with many customers receiving cold or poorly prepared items.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in the bathrooms.
  • KS
    Kolton Smith
    3 days ago
    1.0
    Gave me cold burger and a cold chicken sandwich. An hour before closing.
  • CF
    Cody Fyler
    6 days ago
    5.0
    This is by far the best McDonalds in the DSM metro area. They always get the food right and there's rarely a wait.
  • JM
    Jill Mathew
    Dec 26, 2025
    1.0
    My bun on my cheeseburger was hard as a rock. No salt on my cold fries. I should know better than to go to this McDonald’s.
  • RM
    riley mansker
    Dec 23, 2025
    1.0
    Went through the drive thru and waited 25 minutes on a lunch break for 3 items and 1 special request/substitution on my Big Mac. Remind you I worked at a McDonald’s myself so I know the process and procedures in place to accomplish everything in the store. First off took so long to get recognized at the speaker only to be greeted with an employee that sounded like they hate their job. Second waited another 10 minutes to get cashed out only to be pulled forward into drive thru spot 1. I waited there for quite some more time just to walk into the store myself and grab my own food that was luke warm at best. The employees are more interested in their phones than getting orders out. Watched a girl scroll thru her phone while bagging and walking the bag so slow if she was going any slower she’d be going backwards to me. Would never recommend this place to anyone. The wait is ridiculous and the crew doesn’t care. Thy make you wait and give you cold food.
  • CR
    Carol Rhoads
    Dec 15, 2025
    2.0
    Ordered on the mobile app. Took forever in drive thru line to get food. Food was barely warm. Paid for double quarter pounder cheese and got 1 patty. Fries were barely warm. Will not be back to this location
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 4900 NW Urbandale Dr?

McDonald's is open daily from 5:00 AM to midnight (00:00).

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open daily from 5:00 AM to midnight (00:00).