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Jimmy John's

3.3
(155 reviews)

Business Details

3928 NW Urbandale Dr, Urbandale, IA
50322, United States
(515) 278-4064

About

Sandwich Restaurant

Location

Jimmy John's
3928 NW Urbandale Dr, Urbandale, IA
50322, United States

Hours

Reviews

3.3
155 reviews
5 stars
56
4 stars
33
3 stars
12
2 stars
12
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely long wait times for both drive-thru and delivery orders, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of online orders.

Staff Behavior

Feedback indicated inconsistent staff behavior, with some customers experiencing rude service while others noted friendly interactions.

Cleanliness

While some customers appreciated the cleanliness of the store, others raised concerns about hygiene practices among staff.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale ingredients and poorly made sandwiches.
  • MW
    Marshall Weeks
    Feb 18, 2026
    1.0
    Ridiculously slow. It took 10 minutes to get a sandwich and there was 1 person in front of me. It’s like they exclusively work on drive through and delivery orders and ignore customers in the store.
  • RR
    Ruthie Russo
    Jan 7, 2026
    1.0
    Sat in the drive through for 25 minutes and still left without food because it was going to be another 5 minutes and I was going to be late to work. No lunch for me today.
  • NM
    Neligh Muller
    Dec 29, 2025
    1.0
    Do not order online here. It will genuinely take them 20+ minutes. I’ve had this happen once before but thought maybe they were just slammed, but today after waiting 25 minutes total after my order was place and ‘received at the store’, I proceeded to watch people get their sandwiches before me who came in and ordered at the counter well after I had placed my order! Then, when I went to double check to make sure they didn’t forget to call me for my sandwich or something, one of the employees argued they were going in order (they were not lol). I don’t mind waiting a bit longer, but 25 minutes for a sandwhich is insane. I only get so long on my lunch break so it’s super disappointing to spend the majority of it waiting. Lesson learned.
  • ZT
    Zeb Thompson
    Nov 23, 2025
    1.0
    Ordered delivery. Gave them very specific directions to my location. Left my order on a electrical box somewhere. When I called the driver named Sadie. She informed me that she is 20 minutes behind and my order is no longer her problem.
  • LV
    laura valle
    Nov 14, 2025
    1.0
    I am DONE with this location. I have been sitting here for over a half an hour waiting for my online order, there are 7 people behind the counter mostly looking confused and befuddled and putting out an order about 1 per 5 minutes. For a company whose slogan is freaky fast, this store is a joke.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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