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Arby's

3.9
(565 reviews)
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Business Details

4920 86th St, Urbandale, IA
50322, United States
(515) 334-9010
http://www.arbys.com/locations/us/ia/urbandale/4920-86th-st/store-7496
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4920 86th St, Urbandale, IA
50322, United States

Hours

Reviews

3.9
565 reviews
5 stars
228
4 stars
182
3 stars
74
2 stars
34
1 star
47

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with sticky floors and poor employee hygiene noted.

Service Speed

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, with some stating that their food took an excessive amount of time to be served.

Food Quality

While some customers enjoyed specific menu items, many reported issues with cold food, incorrect orders, and overall dissatisfaction with the quality of the meals.

Staff Behavior

There were mixed reviews about staff behavior, with some praising friendly employees while others reported rudeness and poor management.
  • CC
    ChedTech
    Nov 22, 2025
    1.0
    White dude with glasses was rude to me and called me a racial slurs
  • VA
    View Askew
    Nov 17, 2025
    1.0
    Worst Arby's in town. I've gone there multiple times over the last couple months and not once have I been able to order a jamocha shake as it's always down
  • VL
    Virginia Lynde
    Oct 3, 2025
    4.0
    Love the shakes fast and friendly service.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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