Arby's

3.9
561 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4920 86th St, Urbandale, IA
50322, United States

Hours

Reviews

3.9
561 reviews
5 stars
227
4 stars
180
3 stars
74
2 stars
34
1 star
46

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including filthy dining areas and restrooms.

Service Speed

Customers frequently complained about long wait times in both drive-thru and dine-in, with some stating it took excessive time to receive their orders.

Food Quality

There were mixed reviews on food quality, with some praising specific items while others reported cold or poorly prepared food.

Employee Behavior

Several reviews noted issues with employee professionalism and management, including inappropriate behavior and lack of responsiveness.
  • CC
    ChedTech
    Nov 22, 2025
    1.0
    White dude with glasses was rude to me and called me a racial slurs
  • VA
    View Askew
    Nov 17, 2025
    1.0
    Worst Arby's in town. I've gone there multiple times over the last couple months and not once have I been able to order a jamocha shake as it's always down
  • VL
    Virginia Lynde
    Oct 3, 2025
    4.0
    Love the shakes fast and friendly service.
  • DC
    David Cortez
    Aug 6, 2025
    1.0
    Cierran antes de las hora establecido
  • DM
    deb miller
    Mar 28, 2018
    3.0
    Needed up my order