Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,412 reviews
5 stars
410
4 stars
305
3 stars
248
2 stars
150
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting 20-45 minutes for their orders.
Cleanliness
Multiple reviews highlighted poor cleanliness, with dirty dining areas and restrooms, and issues with flies.
Order Accuracy
Many customers experienced incorrect orders and missing items, leading to dissatisfaction.
Staff Attitude
While some staff were noted as friendly, there were numerous complaints about rude service and lack of urgency among employees.
Food Quality
Several reviews mentioned cold or stale food, with complaints about the quality not meeting expectations.
- CJCody Jones1 day ago1.0Waited 20+ minutes for the wrong food.
- JGJoseph GangelhoffJan 5, 20262.0Went inside, no in person ordering. All done from a kiosk. Order was wrong. When I got my correct order food was assembled sloppily. Inside of the building was dirty and unkempt.
- CJChris jefferyDec 28, 20253.0very fast and polite service and on point.i like how well the store was well keep cleaned
- TSTravis StevermerDec 19, 20251.0Just waited in the drive thru with no answer. Another car did the same. We both pulled up to the window and waited 10 minutes and had to back out as we never got to a window. Don't go here!
- MPmichelle parraDec 14, 20252.0Driving through and went in for food. Poor cleanliness. Bathrooms were missing essentials (tp). Dining room was dirty and when it was less busy employees were noted to be standing around instead of working to refresh dining room.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 1620 Broad St in Story City?
McDonald's is open every day from 5:00 AM to 12:00 AM, except on Friday and Saturday when it closes at 1:00 AM.
What are the drive-through hours at this McDonald's location?
The drive-through is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Is delivery available from McDonald's at this location? If so, what are the delivery hours?
Yes, delivery is available every day from 5:00 AM to 10:30 PM.
What mobile apps can I use to order from this McDonald's?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available at this location.
What payment options does McDonald's at 1620 Broad St accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at this McDonald's location?
Yes, McDonald's at 1620 Broad St has a drive-thru service.
Which fast food restaurants are located near McDonald's at 1620 Broad St?
Nearby fast food options include KFC, Taco Bell, Subway, Dairy Queen, and Pizza Ranch, giving customers a variety of choices in the area.
Are there accommodations close to McDonald's at 1620 Broad St for visitors?
Yes, nearby accommodations include Super 8 and Americas Best Value Inn Story City, convenient for visitors looking to stay nearby.
What other local services and stores can customers find near McDonald's?
Customers can find services like Story City Dental, automotive dealers like Gookin Ford Sales, convenience stores like Casey's General Store and Kum & Go, as well as antique shops and grocery stores such as Fareway Meat and Grocery nearby.