Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
321 reviews
5 stars
104
4 stars
79
3 stars
39
2 stars
27
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Food Quality
Customers frequently reported subpar food quality, including cold meals and incorrect orders.
Cleanliness
The establishment was described as dirty, with unsanitary conditions in food preparation areas and dining spaces.
Wait Times
Many customers experienced long wait times for their orders, even when the restaurant was not busy.
Positive Notes
Some customers enjoyed the ice cream and specific menu items, indicating that there are still positive aspects to the food.
DS
Dylan Sterler
Nov 7, 2025
1.0
Came in for lunch, and the cook is in the back yelling, cussing. I feel bad for the lady's at the counter, they were nice and had great service but that cook needs to go. It created an atmosphere that had me wanting to run for the hills and leave my food that wasn't ready yet. I get people have bad days but thats unacceptable. I was in the food industry for years, it gets busy, if you dont like it, please leave it to someone else to take care of it.
JB
Jean Baker
Oct 5, 2025
1.0
Jenn is the rudest worker I have ever came across. the other gentleman and younger guy were sweet as can be. however Jenn was rude when I went up to get sauces the other gentleman overlooked that I told the younger guy I wanted when I ordered. so I just politely told him they were missing he was apologetic and upbeat. her however was well did you say it when you ordered. then 1 of the groups meal had a sundae included and I returned to to get that she was sour faced and eye rolling the gentleman once again super outstanding guy was on top of it. after everyone sat and ate. I placed a to go order with the younger guy again for at home members of the group. one in the group wanted to order ice cream. She told her what do you want. She ordered then A teen boy in the group wanted to order himself a ice cream. he did not witness the other order and pay so he politely told her it's a separate order mam. She then responded I need all your orders we have other customers. We were the only people inside and only 1 car outside whose order had already been taken. we will never be back Everytime she has been here we I have came she has been extremely rude. in tone and body language and actions. I would much rather have someone mess up 100 times than deal with a woman who shows her poor character that losely.
TM
Tyler McDonald
Sep 18, 2025
5.0
One of the only ones with home made Ranch still to this day. That's always a win for me. I hate the taste of the sour junk you can leave at room temp for months on end.
JS
Jon Smith
Jun 29, 2024
1.0
Would give it negative stars if possible...will never go back. Horrible service, horrible food, very dirty. Was not even busy.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Spirit Lake specialize in?
They specialize in soft-serve ice cream, signature shakes, burgers, and fries.
Where is Dairy Queen Grill & Chill located in Spirit Lake?
It is located at 2019 18th St, Spirit Lake, IA 51360-1070, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location has a drive-thru for convenient ordering.
Are there family-friendly amenities at Dairy Queen Grill & Chill?
Yes, the location offers booster seats, high chairs, outdoor seating, and restrooms, making it family-friendly and good for kids.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their official website.
Does Dairy Queen Grill & Chill provide any special deals or rewards through a mobile app?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals and mobile ordering rewards.
Are there other dining options nearby Dairy Queen Grill & Chill?
Nearby dining options include Breakfast Barn (breakfast and brunch), Pizza Ranch (pizza and chicken buffet), Subway (sandwich shop), Burger King, and another Dairy Queen.
What nearby attractions can I visit before or after dining at Dairy Queen Grill & Chill?
Guests can explore places like Spirit Lake Antique Mall, Lotts of Treasures (antique stores), and Lake House Marketplace, which offer vintage and consignment shopping experiences.
Are there accommodation options close to Dairy Queen Grill & Chill for travelers?
Yes, nearby hotels and lodges include Northland Inn, Okoboji Lodge & Lunker's Lounge, Super 8, Great Lakes Inn, Shamrock Inn, and Travelodge by Wyndham Spirit Lake/Okoboji.
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Certified March 01, 2026Yext Knowledge Graph
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