Dairy Queen Grill & Chill

3.4
321 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2019 18th St, Spirit Lake, IA
51360-1070, United States

Hours

Reviews

3.4
321 reviews
5 stars
103
4 stars
80
3 stars
39
2 stars
27
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Food Quality

Customers frequently reported issues with food being cold, incorrect orders, and overall poor quality.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty prep areas and unclean dining spaces.

Wait Times

Long wait times for service were a common complaint, with some customers experiencing significant delays even when few patrons were present.

Positive Experiences

Despite the negative feedback, some customers did report enjoying the food and service during their visits.
  • DS
    Dylan Sterler
    Nov 7, 2025
    1.0
    Came in for lunch, and the cook is in the back yelling, cussing. I feel bad for the lady's at the counter, they were nice and had great service but that cook needs to go. It created an atmosphere that had me wanting to run for the hills and leave my food that wasn't ready yet. I get people have bad days but thats unacceptable. I was in the food industry for years, it gets busy, if you dont like it, please leave it to someone else to take care of it.
  • JB
    Jean Baker
    Oct 5, 2025
    1.0
    Jenn is the rudest worker I have ever came across. the other gentleman and younger guy were sweet as can be. however Jenn was rude when I went up to get sauces the other gentleman overlooked that I told the younger guy I wanted when I ordered. so I just politely told him they were missing he was apologetic and upbeat. her however was well did you say it when you ordered. then 1 of the groups meal had a sundae included and I returned to to get that she was sour faced and eye rolling the gentleman once again super outstanding guy was on top of it. after everyone sat and ate. I placed a to go order with the younger guy again for at home members of the group. one in the group wanted to order ice cream. She told her what do you want. She ordered then A teen boy in the group wanted to order himself a ice cream. he did not witness the other order and pay so he politely told her it's a separate order mam. She then responded I need all your orders we have other customers. We were the only people inside and only 1 car outside whose order had already been taken. we will never be back Everytime she has been here we I have came she has been extremely rude. in tone and body language and actions. I would much rather have someone mess up 100 times than deal with a woman who shows her poor character that losely.
  • TM
    Tyler McDonald
    Sep 18, 2025
    5.0
    One of the only ones with home made Ranch still to this day. That's always a win for me. I hate the taste of the sour junk you can leave at room temp for months on end.
  • MS
    MaryBeth Sebby
    Aug 16, 2025
    2.0
    The food was subpar, and the service even worse. We wont go there again.
  • CD
    Chastnee Dalen
    Jul 24, 2025
    1.0
    Terrible service. I will not be returning ever to this Dairy Queen. I made an order that I wanted and a lady that was working there handed me my order and complained to me pretty much stating how stupid I was for ordering what did order. Very unprofessional and accused me of ordering the same thing in the past saying she “knew I would throw a fit, because supposedly I did this this the last time” which actually I’ve never even ordered this type of blizzard ever from this location and was not complaining at all about my blizzard. I just wanted to take my order and be on with my day, but instead I was getting a lecture from a worker at the window that then proceeded to shut the window on me. So sad that people think it’s ok to treat individuals like this, I really hope she re-evaluates herself and never treats anyone like this ever again. I’ve never in my life been treated like this by anyone, especially being a customer. If you want to be treated like dirt, then maybe this would be the Dairy Queen to go to. But if you want to be respected I’d suggest you go to another Dairy Queen location.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Spirit Lake specialize in?

They specialize in soft-serve ice cream, signature shakes, burgers, and fries.

Where is Dairy Queen Grill & Chill located in Spirit Lake?

It is located at 2019 18th St, Spirit Lake, IA 51360-1070, USA.