Wendy's

3.7
653 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
301 W. 15th St., Sioux City, IA
51103, United States

Hours

Reviews

3.7
653 reviews
5 stars
248
4 stars
169
3 stars
100
2 stars
39
1 star
97

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or old items, while others enjoyed fresh meals.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms, impacting their overall experience.

Fast Service

Some patrons appreciated the quick service, especially during drive-thru visits, although this was not consistent across all experiences.

Management Concerns

Multiple reviews expressed dissatisfaction with management's response to complaints and overall management practices.
  • WM
    Walter Mead
    Sep 16, 2025
    4.0
    Been pretty much going to the same one since I was a kid. The only complaint I have is those salads have gotten way smaller and the price is not really worth it. Other than that I dont mind paying the prices for the other stuff.
  • DD
    Dimesha Bryant (D)
    Sep 7, 2025
    5.0
    Fast service
  • MF
    Mina Fox
    Aug 20, 2025
    2.0
    This is an update regarding my recent visit just the day before Veterans' Day: At around 1:06 PM, I stopped here to have lunch after dropping off a package at the post office downtown about a mile-and-a-half away. My order was 4-piece chicken tenders, Tangerine Twist lemonade, and a vanilla Frosty. The food was served fresh and looked great. I also went to buy myself a chocolate-chunk cookie on the way out. Within a half hour after dining, as I was about to go shopping for a few things, I started to get the runs and had to stop what I was doing and drive home to go use the bathroom. Afterwards, I went on the company's customer care form on their website to share my feedback about my recent dining experience, which I was positive some of the crew didn't wash their hands before handling food. Later at night, I received a response from this location's GM "Susan" with a supposed apology and claiming a food borne illness generally takes around 2-6 hours to appear, which is a pretty bold claim she made to circumvent the reality of what actually happened. Truth be told, I didn't get real sick, but just simply started getting the runs. This lady is clueless about what she was talking about, and I can easily tell her response was actually an insincere apology. As a 35-year-old who was kid back in the 90s, I have enjoyed going to this Wendy's for years and that it was the place to stop that's closest to my dad's office and we would eat out at this location every now and then; but based on the response I received from this location's GM, I am very unlikely to return to this particular location at this point until action is taken. They need new management.
  • SM
    Shane M
    Aug 13, 2025
    1.0
    I hadn't had Wendy's for years until August 11th 2025, we were extremely disappointed in the food we ordered, had 2 Baconator combos and a #1 double combo, the beef was old and didn't taste good at all, fries were cold. Almost 60 dollars for 3 people to eat and when I called to complain they said there was nothing they could do. Needless to say we absolutely won't eat here again and its sad because Wendy's was one of my favorite places to get a burger and I also love Dave's chili, the chili was the only thing that wasn't bad when I came through last. I will say the service was decent but that dont make up for lousy food! What do they think people can't tell they're serving old burgers? They looked as if they were in a warmer the day b4 then refrigerated and reused Monday the 11th.
  • SW
    Scott Waterman
    Aug 5, 2025
    5.0
    Always good 👍

Frequently Asked Questions About Wendy's

Is W. 15th Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.