Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor customer service, including rudeness and lack of attention from staff.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, with many customers expressing frustration.
Speed of Service
Numerous reviews highlighted slow service times, with long waits in the drive-thru and for food preparation.
Food Quality
Several customers mentioned issues with food quality, including cold items and incorrect preparation.
Cleanliness
Multiple reviews pointed out cleanliness issues within the restaurant, including dirty floors and tables.
ND
Not Displayed
Jan 5, 2026
3.0
Ordered a large peppermint mocha which was over $5 and it came and it was a medium
SL
S L
Nov 24, 2025
5.0
Customer service was great sugar-free vanilla iced coffee so I really can't wait their food. And all together the atmosphere is cold and isolated at all McDonald's because there is no customer service they just have you order at a machine and put your food on the counter. So I normally don't eat McDonald's anymore. I just pick up an iced coffee. Iced coffee there are the best and great priced.
RP
Robin Peterson
Nov 20, 2025
1.0
I usually don't write negative reviews, I try to always be positive. However this was the worst experience I've ever had. I work in healthcare and after working a 16-hour shift today All I wanted was something to eat. When I got to the drive-thru the girl came on and her exact words were.... Where extremely short staff tonight so it's going to be a while before I can take your order. I looked around and it was me and another car in the drive-thru. I took this very personal maybe it's because I take care of people all day long and I just wanted somebody to take care of me for 10 minutes by feeding me some food. I understand about being short-staffed I truly do. But we do the best we can with what we have and we don't let people know. Where was the managers why weren't they there? Needless to say I just drove through the drive-thru and went home hungry. You let me down McDonald's....I will never eat and another McDonald's again. For future references let your employees know The customers don't need to know your short staffed just do your job and make them happy.
JB
Jaime Barraza
Nov 11, 2025
4.0
This is great place to fast food
SK
Samantha K
Oct 23, 2025
1.0
Literally the worst McDonalds. Sooooo slow! 25 minutes in line? Rude too! Tried to go in and get my app order and they told me I had to get into the drive-through. So 25 minutes I wait. So freaking annoyed. I thought this was fast food.