Burger King

3.3
177 reviews

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 1500 Washington Street. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Pella, IA serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Burger King
1500 Washington Street, Pella, IA
50219, United States

Hours

Reviews

3.3
177 reviews
5 stars
65
4 stars
33
3 stars
15
2 stars
14
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly and quick service, while others reported rude staff and poor handling of complaints.

Food Quality

Food quality was inconsistent, with several customers noting cold or improperly prepared items, while others enjoyed hot and fresh meals.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, or food not prepared as requested.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some customers appreciating the clean environment, while others reported unsanitary conditions.

Speed of Service

Service speed was frequently criticized, with long wait times reported in both drive-thru and dine-in experiences.
  • AS
    Austin Slagter
    Jan 1, 2026
    5.0
    Did a very custom online order at 10pm on a Thursday night and everything was correct and treated very kindly and with a smile.
  • JJ
    Jeff jones
    Dec 30, 2025
    5.0
    It was quick they were all polite service was awesome
  • BH
    Bruce Houck
    Aug 13, 2024
    4.0
    Twice I ordered a chocolate shakes. They do not taste like chocolate. There was a bit of a mocha taste but not quite. I was disappointed and do not like the flavor at all.
  • HL
    Hannah Lynn
    Aug 7, 2024
    1.0
    I RECANT my statement! I had left a RAVE review and in 4 days, my good opinion has completely diminished. Friday night treat, $30+ on food for my daughter and I alone. She got a plain Wednesday whopper with cheese, a small fry and a slushy lemonade drink. We got the Gomez churros to try together. I got a whopper and a med fry. They forgot our fries. Go back through the drive, told to go to second window, they give us new fries after 12 minutes and the guy who handed us the fries had just tried to blame the boy who took our order for their mess up cooking. No- he was running the window, you guys are cooking. Take responsibility. When he handed us our "fresh" fries, he was chewing and talking with his mouth open and told us "here ya go". Um no, we're not highschool friends, I'm a customer and it was just rude. We get home 7-8 mins later and we find out there is no dipping sauce for the churro things which are now cold, the fries are overcooked ( so hard and so gross) and not salted, my sandwich is so sloppy and soggy and falling apart (I didn't even eat my hamburger soup) and my daughter's Wednesday burger was now cold. The ONLY thing good that was left was her slushy lemonade. I tried to call. 4x. No answer. Saturday, tried to call. It was 6-7x no answer. I tried again later, two more calls, FINALLY, get an answer. Asked for a manager. "Yes, this is the assistant manager." I asked for a refund, she couldn't do that, I should have come back last night. She could remake my meal. I did NOT want a nasty replacement, I wanted my money back for my inconvenience. I asked when the real manager would be in, "I can't tell you that". Great. Knowledge says the manager will be in on Monday. Didn't call Sunday. Monday I called and no answer. Wait an hour, no answer. Ran to Walmart (next door and shopped for our groceries), pulled into BK and called. No answer. Walked inside. Found a restaurant that was NOT busy and a manager right away. It was mid morning, I explained what happened and he had to go call his district manager to do a refund. It FINALLY happened. I WILL NOT be returning. Ever. The assistant manager was not helpful, the night shift apparently needs supervision (besides the boy who took our order he was GREAT!) and the lack of real customer service. In the end the manager handed me my money and said that they hoped to see me again. Kind, but eh, trying to keep the peace. I said thank you and walked out. Hope you guys pull it together. Not a fun experience!

Frequently Asked Questions About Burger King

I would like to check the balance of my Crown Card

Please visit bk.wgiftcard.com for more details on your Crown Card balance and account information.

I would like to apply to a position at Burger King. How can I do this?

We look forward to reviewing your application! Please visit careers.bk.com or contact one of our restaurant locations here to apply: bk.com/store-locator