Wendy's

3.5
1143 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
604 A Ave West, Oskaloosa, IA
52577, United States

Hours

Reviews

3.5
1,143 reviews
5 stars
373
4 stars
296
3 stars
185
2 stars
82
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, slow order taking, and incorrect orders.

Food Temperature

Many reviews mentioned that food was served cold or not properly cooked, leading to dissatisfaction.

Cleanliness

Customers frequently noted dirty tables, restrooms, and overall unsanitary conditions in the restaurant.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including arguing in front of customers and showing a lack of care for their jobs.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or incomplete.
  • MH
    Morgan Hodge
    Nov 16, 2025
    1.0
    I sat in the drive through line for almost 30 min just to get home and have only half of my order right. It wasn’t even a hard order, 2 burgers combos, drinks and 2 frosties. Got home to find 1 burger, 1 chicken sandwich, and one wrong frosty. How hard is it to put the right premade food in a bag?!
  • DD
    Daly Dodson
    Nov 15, 2025
    5.0
    Called a day in advance to let them know I would be bringing in a group of 18 people and they offered to rearrange the lobby for us to be seated near one another. We arrived and the lobby had been arranged for us to sit together. They also appeared to have called in extra help as the orders were ready within 2 mins of ordering. The customer service was 10/10
  • AH
    Ainslee Hackert
    Oct 7, 2025
    3.0
    They forgot my mom's burger and got my grandma's unsweet tea wrong by giving her sweet tea
  • JS
    Jeff Smalla
    Oct 2, 2025
    2.0
    I stopped late, so they were hoping to wrap it up my spicy chicken sandwich was amazing! Very hot and tasty. My fries were abismal. They were cold and all the fry pieces collected thru the day were scraped into my box (see the pic). They were disgusting and the crew had to know that. The gentleman at the window was very pleasant and very helpful. Greatly appreciated him and the hot chicken sandwich late in the night.
  • AG
    Autumn Glosser
    Sep 30, 2025
    1.0
    Worst costumer service I’ve ever received. Whoever works the window should be fired, they’re terrible at their job.

Frequently Asked Questions About Wendy's

Is Oskaloosa Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.